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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Professional, knowledgeable and very friendly and accommodating staff. We're lucky to have this Enterprise branch in our Maine community!
My experience was awesome. The young lady who checked me in and out was knowledgeable of her skill and was pleasant with customers and staff. She made my experience fabulous from beginning to end. She's definitely an asset to Enterprise.
The staff at the Veterans Parkway Enterprise are a great team. Sam, who handled our pick up and drop off made the process easy and send us on our way. It's staff members like him makes a company stand out against other companies. His professionalism and knowledge was outstanding.
Thank you for sharing your experience, RJ. We're glad to hear that Sam made your pick-up and drop-off processes easy. Our team takes pride in providing exceptional service, and it's great to know that their professionalism stood out to you. - Lisa
The driver who picked us up, the young woman who worked with us, and the young man who called to check on our satisfaction were all outstanding.
Thank you for your wonderful feedback, Erin. We’re glad to hear that our team made a positive impression. - Lisa
I liked the Branch Manager
Jordan Hooks
Customer service that she give us
She was very nice with us.
And will rent again from the same location for the next month
Thank you Jordan Hooks
Thank you enterprise
We’re glad to hear you had a positive experience with Jordan. It's great to know you plan to return next month. - Lisa
I had a great experience with Enterprise Rental Car. From the moment I walked in, I felt very welcome and well taken care of. The team went above and beyond—they even picked me up from a different location, which made everything very convenient.
The manager was especially helpful. Even though he was busy, he took the time to call my insurance company and made sure I got a larger vehicle similar to my truck. That level of effort really meant a lot.
Communication throughout the process was excellent, with clear and timely updates via text message. After I returned the rental car, they even called me back to let me know that my deposit was still on hold and would be released within a couple of days, which I really appreciated.
Overall, it was a smooth and stress-free experience. I truly appreciate the outstanding customer service and would definitely recommend them.
Thanks for sharing your experience, Raouf. We're thrilled to hear that our team made the process convenient and stress-free, and it's great to know that the communication and assistance provided were appreciated. Your recommendation means a lot to us. - Lisa
Always dependable pick up when & where needed. Courteous and knowledgeable concerning the fastest route to get back. Pleasant, welcoming and efficient at their rental outlet. Good service.
Ruth Ripley
Thank you for your fantastic review, Ruth. We're glad to hear that your experience was dependable and efficient. Our team always aims to provide a pleasant atmosphere and helpful guidance. - Lisa
No option on what type of car. Gave me the highest priced, charged for Insurance I didn't want. Manager wouldn't call me back
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
The vehicle condition and the renting/returning experience was pretty good. The only reason for a negative feedback is that I discovered near the end of the trip that the vehicle's registration expired over a year ago. Driving that vehicle has been a huge safety/legal risk, and I expected Enterprise to be a little more observant about their fleet before letting a vehicle go on road.
Hi Avik, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Thank you, Douglas, for sharing your excellent experience with us. We're thrilled to hear you’ll choose us again. - Lisa
Very easy and fast to do. Everyone was so helpful! They answered my questions when I needed clarification. Truly a wonderful company to deal with.
Hi Cheri, thank you for your kind words. We're thrilled to hear the process was easy and that our team could provide the answers you needed. - Lisa
Customer service is amazing especially at park ave love the service there the only place o will go to fast cars are always clean and gas always full
Thank you, Juanita, for sharing your kind words. We're thrilled to hear our team and service meet your expectations, and we look forward to making your future rentals just as smooth and enjoyable. - Lisa
Lovely, very clean customer service excellent. Ride was very relaxing felt no bumps in the road
I would rent again from this location
Thank you for your kind words, Jacquel. We're delighted you enjoyed a comfortable vehicle with excellent service, and we look forward to welcoming you back. - Lisa
The people at the Lumberton location are always very nice and accommodating. I have rented several cars from there and always the same great service each time I pick up and when I return a vehicle.
Thank you, Patrick, for consistently choosing us and for your kind words about our Lumberton team. We appreciate your loyalty and look forward to welcoming you back again. - Lisa
Customer service was great and the vehicle was clean and ready to go on time.
Thank you, Enoch, for your positive feedback. We're glad to hear you had a great experience and that the vehicle was ready when you needed it. - Lisa
This was a great location and I had a great experience. Pick up and return of vehicle was a breeze, great communication and friendly employees. I ended up getting an upgraded vehicle at no additional charge. I would highly recommend enterprise if you are looking to rent a car.
Thank you for your feedback, Randy. We're thrilled to hear that you had a great experience and enjoyed the upgrade. Our team always aims to provide excellent communication and a hassle-free experience, and we appreciate your recommendation. - Lisa
My most recent renal experience was the most ideal situation because I earned a free day and redeemed an upgrade coupon, so all I paid was the damage waiver for a smooth SUV ride. Straight-forward service!
Thank you for sharing your experience, Elaine. We're glad to hear that you enjoyed your recent rental and took advantage of our rewards. We appreciate your feedback and look forward to your next visit. - Lisa
Staff was extremely friendly, professional and made customer service their number one priority. Any questions or concerns I had were addressed without hesitation. It is rare to have a positive customer experience like this and it is very much appreciated. I won't hesitate to use Enterprise again or recommended it to others.
Thank you for your awesome feedback. We're thrilled to hear you had such a positive experience and appreciated our team's dedication to customer service. We look forward to welcoming you back. - Lisa
Exceptional service. Convenient location. Choices of vehicles are outstanding
Phillip, thank you for your thoughtful feedback and kind words about our service and vehicle selections. We’re delighted to hear your experience was seamless and truly appreciate your recognition. Safe travels, Christina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Celeste. We’re thrilled to hear that our representative made your experience fabulous from start to finish. Your feedback motivates us. - Lisa