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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I had a very pleasant experience with my rental car experience. The staff was professional and friendly!
Clerk will call you aggressively if there's any issue with your insurance payment threatening to charge you personally.
This after sitting on the folder for a week and demanding payment for the following day. Clownish
Quick and easy. Owen and JT always follow up with what they say. How refreshing!
Awesome, Professional and Politeness and definitely will be back for service. Thanks
Very professional & so very helpful. She was easy to deal with & gave us a great car.
Staff is always helpful and friendly. Never have an issues with pick up or drop offs. West liberty enterprise is the only I'll go for a rental
I definitely would choose enterprise for my next rental needs. Representative Jake went on and beyond and made my experience very pleased and smooth. Definitely will recommend to family and friends.
The employees at Enterprise treated me like I was a valued customer, such a rare thing these days!
It's so nice going into a business where people know you and know the types of vehicles you feel the most comfortable & confident driving. Exceptional customer service every time!
Great team at this location, fast efficient always willing to help
Matthew Morales at the Bakersfield service desk did an exceptional job getting me in a ride 2 hours before their scheduled business hours.
Good customer service.They gave me a ride from where I dropped off my car to be fixed. I did not need to go to enterprise to drop off the car they picked it up from the garage when I went to pick up my car after it was fixed.
The Enterprise on La Cienega Blvd in L A was very efficient, friendly and helpful.
Mr. Kamau Samaroo was terrific. I wish all stores were like this one.
The rental office is less than inviting, but the employees were nice. The pre-rental maintenance was less than adequate on the truck I rented.
They had a plenty of vehicles for me to choose from at the last minute. I had chosen one level of vehicles that I needed, but ended up upgrading in case of bad weather moved in where I was going for the weekend. They explained everything thoroughly and clearly and completed paperwork in a timely manner. I really loved seeing the same smiling faces there that I've seen in the past which really gave me great confidence in knowing I was dealing with a reliable company and not a greedy corporation with massive employee turnovers. I will be going back for more rentals in the near future.
THE STAFF AT THE OXFORD PA STORE WENT OUT OF THEIR WAY TO MAKE SURE MY RENTAL WENT SMOOTHLY. THEY WERE GREAT!
I completely satisfied my first experience with this company. Therefore, I will repeat it again after tomorrow.
The car was great, new, and very clean.
I forgot to schedule a ride after returning the car, enterprise gave me a ride to my house, I really appreciate that.
Michaela was the gal who got me into the rental. Very accommodating down earth and professional. I informed enterprise a that I would be a couple hours late returning the rental because my car wasnt out of the shop yet, And they were great! They worked with me, no extra fees. I was very pleased. I mean everyone was so helpful, including the detailer who gave me a ride to pick up my vehicle; she was awesome too. So I give enterprise two thumbs up, And a happy face.🙂
It was easy and welcoming to get the car! At a stressful time after an accident this was needed
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members