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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Booked online, but they had no cars when arrived less than an hour later. They did offer me a diesel Mini-bus, all they had left, which I eventually took. The price was not right either, because I got there slightly before the time in the reservation it tired to charge me an additional day. We discussed the issue's long enough the price reset so that resolved, but not before I tried another agency. On the plus side, the staff were super friendly and the vehicle was decent despite the size.
JuJu Hutchins on Broadway in Edmond, Ok provided excellence service. He was a great communicator, easy to work with, and got the car that I requested.
Enterprise facilitated the rental process quickly, and got me the type of car I needed while my car was being fixed. The most I had to do was make a single phone call to give them the code the adjuster gave me. The pickup was quick, the drop-off was easy. I couldn't have asked for a smoother experience.
I like how everyone was very professional in assisting me with my rental
When returning the car the employee Muhamid was professional and courteous. A pleasure to work with during the course of the entire rental.
Point of focus, the first vehicle I took from the lot was a car which I returned next day and was then able to choose a SUV which was more suited for me. No hassle, quick change of paperwork, thank you Tyler.
Good experience, will use you again. Convenient and good rate.
I am giving this location one star because there is no option for zero stars, which would better reflect my experience. While many reviews mention the staff as friendly and helpful, it often feels like their primary concern is getting you to purchase rental insurance, whether through your own policy or theirs. Be cautious of this shop; they engage in deceptive practices when you return your vehicle without buying insurance from them. To summarize the situation, they will scrutinize the car for any minor damages, even if they are less than 5 cm in size, and will insist that you pay for these damages on the spot or file an insurance claim. Although the cost for these damages typically falls under $500, they are aware that most customers will opt to go through their insurance. They will pressure you to sign an agreement, stating that if you don't, you won't be allowed to leave the shop. One of my friends had a similar experience and even called the police for assistance. Although everything seemed settled with an agreement to waive any charges, he later received a claim statement demanding payment a month later. I urge everyone to think twice before renting a car from this shop. It seems to be a scam operation. Good luck!
It was quick, easy and friendly. Everything went well.
I rented a car from the Bingle location. Dustin was courteous, professional, and welcoming. I called to extend my rental reservation, and it was a smooth and convenient process.
The entire process of renting a minivan for the weekend was seamless and efficient from start to finish. The staff were courteous and helpful. The minivan was in excellent condition. The picking up and dropping off process was quick and easy. I would certainly recommend Enterprise, and would use them again.
Mario and Donnie really took their time with me to get me into a rental that I was comfortable driving. They are compassionate and caring. I appreciate the level of service I received at the Lakeway Enterprise Rent a car.
There was a hiccup with pickup service but it was handled on e manager was notified
Simple and easy to reserve, pick-up and drop-off.
Decent prices.
Erin was great, patient and explained in detail the totally new car procedure to this new car. The last time I purchased a car it was in 2009. It's was fun thank you Erin.
Great people was a big help made me feel comfortable and had nothing to worry about about I was in and out with no delays
This was by far the best experience I have ever had with a car rental company. I thought customer service was dead, however the branch manager proved me very wrong. The service was exceptional and the delivery, as well as the return was quick, easy and actually enjoyable. I had never used this office in the past. However will use exclusively going forward. Thank you!
Professional, empathetic and knowledgeable staff. Kept me updated re pick up and drop off.
I rented a car under unfortunate circumstances, to go to my boyfriend's Memorial. Unknowing what car would be leased to me at random, the car ready to go, my rep lead me to was the exact same model and color EXACTLY as my boyfriend's car! I was slightly aghast see the car door open and waiting! My rep Jared Scott,was so very poignant and understanding: heartfelt said " the universe is talking to you" Jared Scott provided excellent service, the car "embraced me with love" during this overwhelming sad time, everything went so smoothly without a hitch and the cost was surprisingly affordable in times when everything is inflated. I will definitely use this location and service 12 th st, Sacramento again. Thank you Jared Scott.
I really appreciate the service the employees gave me, highly recommended.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members