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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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I genuinely valued every aspect of the exceptional service I received throughout my experience. It all began with the pickup service, where the customer service representative was incredibly friendly and accommodating. I was initially presented with a stunning truck that I was set to rent, but upon discovering that it was a bit too large for my comfort, the staff quickly offered me a remarkable SUV instead. This vehicle was in good condition, and well-maintained, which made it a joy to drive. The handling was smooth, and it felt perfect for my needs. Finally, the process of returning the car was equally commendable, as the staff continued to provide outstanding customer service, making the entire experience seamless and enjoyable. Overall, I couldn't have asked for a better rental experience!
I only rent from Enterprise, and sometimes it goes great and other times, not so much. This time, however, was, by far, the fastest and most efficiently handled I have ever experienced. The guy helping me, I think his name was Robert, but he was on top of his game! The car was clean, and fully gassed. Truly a great experience.
200% recommended. Staff and service excellent. Easy check-in / check-out
Pat and his team are exceptional. Favorite branch by far
The experience was okay. The car was good. The people were nice. Unfortunately they charged my card prematurely and didn't listen to me when I told them to bill Progressive who had extended the rental.
Reasonable fees and smooth process. The staff was amazing, very nice.
Emma in Annandale Virginia amazing and communicative
Car was wonderful
Surprised at the quality of the "economy" rental
I will highly recommend you!
Friendly staff in my vehicle was very clean and very convenient to turn back in
Employees were great and reasonable prices
Would definitely choose enterprise again
Amazing staff great service and excellent vehicle quick turnaround time
Very helpful, courteous & informative. Easy quick pick up and return!
Tags were out deposit still not given back could swap my car for a legal one
Besides my rental being dirty, everything was great
Always friendly service. Clean cars every time. Cars are always ready to go when I pick them up
Always have great cars
It was hasslefree and the car was wonderful
In the customer service was excellent on the pick up and return
The entire staff is amazing! I'm an treated like a queen everytime I rent a car! Enterprise will be my go to car rental stop for life!
Very good customer service! Made the experience very positive from start to finish.
I had a great experience. Staff was friendly and helpful and the rental process exceeded my expectations. Thank you for the awesome service!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members