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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great experience, I would definitely use them again!
The employees were very nice and polite. HOWEVER, not that well trained in company policies. So as it stands, I paid $700 for my rental, AND they are holding a $900 authorization that won't expire for another 23 days!
No issues. Great experience. Noah Rath was a pleasure to work with. He assisted me with getting the car that I needed and also returning the car; helping me get back to the dealership to pick up the car that I was having repaired thank you guys again.
Best location. Professional, courteous, quality vehicles, fast pick up and drop off. I feel like I get spoiled every time I'm there!
Excellent rental company. Wonderful staff. Car was ready very quickly on arrival.
Great experience with this rental while getting my car repaired. The option for pickup and drop off works very well for this type of rental need.
Oshkosh Enterprise always takes good care of me. They are courteous and helpful. The cars are clean and well taken care of!
The staff were professional during check-in and check-out. The process was simple and easy. The vehicle was very nice and reliable, no problems.
First rate from start to finish. Very efficient and knowledgeable reps make the process so easy. Total respect for your time and very pleasant to deal with.
Great experience starting with booking, all the way through return of the vehicle. Great service, every time.
Excellent customer service. Straightforward and simple car rental.
Great experience. The staff was super helpful and just overall 10/10 with customer service and don't even get me started on the car. Lol I enjoyed driving it immensely and it was very clean upon getting it.
Ps. The free shuttle service they provided to me was also a huge plus, thank you so much vestal NY enterprise team!
Loved it! My car was in shop it took a little longer to get repaired! Enterprise was wonderful from start to finish!
Friendly and helpful employees! They made pick up and drop off a breeze.
Excellent customer service at every step of the rental process. I received the car I requested and, even more impressive, was told the agreed-upon price several times while picking up and dropping off the car. No tricks, no surprises; I felt respected and valued.
My first experience and they were completely helpful!
A great experience! The staff was very polite and professional. The team and Vee made it possible for me to get into a rental and made the transition easygoing.
Rental went very well. Car was clean and ready. Rep was very helpful.
Easy, professional and a blast of humor and thoughtfulness!
Very professional staff. Nice cars and nice people. Minimal wait and no hassle.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members