Enterprise Rent-A-Car

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Enterprise Rent-A-Car

4.5

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From the business

Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.


enterprise.com
Founded in 1957
St. Louis, MO, United States
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Enterprise Rent-A-Car Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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Michigan
1 review
0 helpful votes
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There's no other team in Michigan better than Hunter, Morgan and Jessica the service and treatment is top tier.

Date of experience: February 16, 2025
North Carolina
1 review
0 helpful votes
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New leadership needs to understand to take care of the customer

Date of experience: February 16, 2025
North Carolina
1 review
0 helpful votes
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I loved that car with enterprise they don't disappoint when it comes to accommodating your needs and the space you need

Date of experience: February 16, 2025
California
1 review
0 helpful votes
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I liked the fact that Jesse had always been a professional and courteous person. She made my rental experience really special. Before that was Chandler and now with them both gone from the Glendora location I won't be back.

Date of experience: February 16, 2025
California
1 review
0 helpful votes
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Super easy process, very professional, super nice crew. I had questions before I booked the rental and called the store. They were very knowledgeable about their products. This is the reason I booked with them since they weren't in a rush to hang up the phone.

Date of experience: February 16, 2025
New York
1 review
0 helpful votes
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Easy to book, drop off return was super convenient and excellent customer service

Date of experience: February 16, 2025
Tennessee
1 review
0 helpful votes
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Very smooth pickup and return of the rental...friendly and informative staff...would certainly use Enterprise again if needed!

Date of experience: February 15, 2025
New York
1 review
0 helpful votes
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Good service with multiple car options
February 15, 2025

Good service with multiple car options. I was very happy with the speed and ease of the rental. Especially the return.

Date of experience: February 15, 2025
Georgia
1 review
0 helpful votes
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Awesome experience it was really easy to reach the local branch and for the employees to be very helpful with meeting the needs of making sure my experience was great! I would definitely recommend enterprise to friends and family in the future! 10/10 RECOMMEND! Thank you for a Great Experience!

Date of experience: February 15, 2025
North Carolina
1 review
0 helpful votes
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Confirmed my pick up time, received an email, called multiple times with no answer, and ended up waiting in the rain and cold for over an hour. By the time I got in touch with someone, they said they had no clue they were even supposed to get me.

Date of experience: February 15, 2025
Michigan
1 review
0 helpful votes
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Excellent service
February 15, 2025

Excellent service. Made it very easy to rent a vehicle. Highly recommend.

Date of experience: February 15, 2025
Georgia
1 review
0 helpful votes
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The staff here is friendly, professional, and timely with rental. Job well done..

Date of experience: February 15, 2025
Arizona
1 review
0 helpful votes
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Went to the Milcreek location
February 15, 2025

Went to the Milcreek location. They didn't have a huge selection of cars to choose from. But overall I got what I needed.

Date of experience: February 15, 2025
Virginia
1 review
0 helpful votes
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Very pleasant experience.The Young Lady and Young Man that assist us.Were very pleasant and friendly.They both made sure that they met our needs.

Date of experience: February 15, 2025
North Carolina
1 review
0 helpful votes
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Customer was great 👍 no problems at all very helpful

Date of experience: February 15, 2025
Maryland
1 review
0 helpful votes
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Kris deserves a raise asap she does everything with a smile and never complaining always helping me anytime I come to update contract or payment anything she does is with 100% effort again thank you kris

Date of experience: February 15, 2025
Massachusetts
1 review
0 helpful votes
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Excellent customer service from Paul
February 15, 2025

Excellent customer service from Paul. Mike, Derek, and Marcus.Awesome job!👍

Date of experience: February 14, 2025
Colorado
1 review
0 helpful votes
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Fast and easy
February 15, 2025

Fast and easy. Friendly staff. Car clean and well maintained

Date of experience: February 14, 2025
Virginia
1 review
0 helpful votes
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They were ripping me off
February 14, 2025

They were ripping me off. I had the car about 4 days y'all went into my bank account seven times and had to give me $700 back and I'm still not sure that you don't owe me some more because I haven't gotten a statement from the bank but when I do I'm going to complain to the insurance company has sent me out there USAA I'm done with y'all's $#*! unless I find out that you owe me more money

Date of experience: February 14, 2025
North Carolina
1 review
0 helpful votes
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Customer service needs to improve
February 14, 2025

Customer service needs to improve. The rep I had at pick up was rude. He had a noncaring attitude.

Date of experience: February 14, 2025