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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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There's no other team in Michigan better than Hunter, Morgan and Jessica the service and treatment is top tier.
New leadership needs to understand to take care of the customer
I loved that car with enterprise they don't disappoint when it comes to accommodating your needs and the space you need
I liked the fact that Jesse had always been a professional and courteous person. She made my rental experience really special. Before that was Chandler and now with them both gone from the Glendora location I won't be back.
Super easy process, very professional, super nice crew. I had questions before I booked the rental and called the store. They were very knowledgeable about their products. This is the reason I booked with them since they weren't in a rush to hang up the phone.
Easy to book, drop off return was super convenient and excellent customer service
Very smooth pickup and return of the rental...friendly and informative staff...would certainly use Enterprise again if needed!
Good service with multiple car options. I was very happy with the speed and ease of the rental. Especially the return.
Awesome experience it was really easy to reach the local branch and for the employees to be very helpful with meeting the needs of making sure my experience was great! I would definitely recommend enterprise to friends and family in the future! 10/10 RECOMMEND! Thank you for a Great Experience!
Confirmed my pick up time, received an email, called multiple times with no answer, and ended up waiting in the rain and cold for over an hour. By the time I got in touch with someone, they said they had no clue they were even supposed to get me.
Excellent service. Made it very easy to rent a vehicle. Highly recommend.
The staff here is friendly, professional, and timely with rental. Job well done..
Went to the Milcreek location. They didn't have a huge selection of cars to choose from. But overall I got what I needed.
Very pleasant experience.The Young Lady and Young Man that assist us.Were very pleasant and friendly.They both made sure that they met our needs.
Customer was great 👍 no problems at all very helpful
Kris deserves a raise asap she does everything with a smile and never complaining always helping me anytime I come to update contract or payment anything she does is with 100% effort again thank you kris
Excellent customer service from Paul. Mike, Derek, and Marcus.Awesome job!👍
They were ripping me off. I had the car about 4 days y'all went into my bank account seven times and had to give me $700 back and I'm still not sure that you don't owe me some more because I haven't gotten a statement from the bank but when I do I'm going to complain to the insurance company has sent me out there USAA I'm done with y'all's $#*! unless I find out that you owe me more money
Customer service needs to improve. The rep I had at pick up was rude. He had a noncaring attitude.
Answer: They do not respond to complaints. Which is kind of frustrating when you have a complaint.

