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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great folks who absolutely do their very best to get you the vehicle you want or need. So professional and efficient.
Staff at both pick up (Austin, TX Stassney at Manchacha location) and drop off (Albuquerque downtown, Lomas Street) were wonderful. Robert at the Albuquerque location drove me over to the Amtrak station and was a joy.
My only complaint is that the washer fluid was empty at pick up, and I had to buy a gallon at a convenience store as soon as I noticed. However, Robert in Albuquerque credited my account the $5 it cost.
Otherwise- absolutely no complaints.
Very easy to pick up and return. Car was very nice. Staff was friendly and polite.
Everyone I deal with at this company is always very friendly, very helpful and always act in a very respectful manner
Exceptional customer service each and every time I've gone to rent a car from the Enterprise at the Ford GR Airport (even when I'm not flying) I'll go to this location for rentals. The thoughtfulness and intention from the beginning to the end of the rental is greatly appreciated. Thank you!
The best experience I have ever had in renting cars ever in 55 years! Extraordinary friendly and efficient personnel. THE BEST!
Excellent service, reasonable pricing, and rental car well maintained.
The staff was very accommodating. I had filled out some of the things online and I was in and out of their office with a rental car. Very quick and efficient and I appreciate their level of customer service
Professional and quick service. Answer all your questions and will assist you to your needs. Excellent car rental. Have always used Enterprise in my travels and they never disappoint!
Love everything and I would come back if I need to
My experience with Enterprise was perfect.
Miracle the representative, was very professional and classy.
She was knowledgeable and friendly and made sure I was satisfied with my vehicle.
The vehicle was clean. Comfortable and perfect for me.
I also appreciated the phone service assistance by Dakota.
Miracle and Dakota made the experience easy and pleasant.
I was also very pleased with the rental vehicle and the short time it took to pick up and return the vehicle.
They were very professional, respectful and make you feel welcome!
Was given a higher tier car without asking for one when the insurance was quoted for a different vehicle. When returning the vehicle and I was asking for reimbursement for the extra days insurance I purchased I was told I actually owed more money. It took over an hour and both the assistant manager of kirksville and General Manager of Columbia t9 fix this and I was only issued a $30 refund when my deposit alone I was supposed to get back was $50. After the stores spoke they saw that in the 45seconds I was in Columbia getting the rental I did not ask to be put in another vehicle, they just had no other ones and did not change the rate. This is fraud and terrible buissness practices.
Amazing service. Friendly staff. Top notch customer service.
Each Enterprise representative that assisted me was knowledgeable, helpful and presented the information in such a manner that I was able to use and thus operate my rental car efficiently. Due to the representatives my experience was a '10' in all ways and I totally appreciate.
Other the the people were very hospitable and knowledgeable
Incredible service! Outstanding! They were recommended by an Autobody shop in the area for a rental while my car was fixed. Vehicles are in perfect condition and the employees are all incredible!
We had a great experience, they provided a nice clean vehicle that suited my family's needs I would recommend enterprise, and use them again
Honestly, I don't believe, I've ever had anything less, than a positive experience with Enterprise
Excellent customer service, with competitive rates
Justin Warrington saved the day! He was professional, kind, and actually drove me home after drop off.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members