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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I had a fantastic experience at this location. Ashley called me the day prior to pickup to make sure I was set for my drop off at Caliber the following morning. They picked me up quickly in the exceptionally clean truck that I was going to get with a full tank of fuel. Truck was outstanding & a new model! On return, John Frahm checked me in and did an outstanding job of making sure I had all my items out of the vehicle and enjoyed my experience. He went above and beyond to make sure I was whisked back to the Caliber location in the same vehicle I had just returned. Super impressed with this location & will absolutely rent here again.
Aiden and the Jacobs always provide exemplary customer service! A pleasant and stress-free interaction EVERY TIME! This is why I choose Enterprise for my rental car needs. Thanks guys!
The location was easy to find. The staff had a vehicle ready for pick up. Thank you for the great customer service.
I have been renting with Enterprise for years and they have never let me down. Their cars always run well and are always clean inside and out! I may only rent two or three times a year but I am always treated like a star! The staff are helpful and knowledgeable and always cheerful. I know I can count on them to have my car ready when I arrive so I can be in and out in minutes!
Helpful courteous staff went above and beyond to work within my schedule.
Went above and beyond to ensure a great experience.
My experience with enterprise rental was ok! Just need a better selection of vehicles!
Great staff and vehicles. Good service, nice office and clean cars.
The car rental agents were helpful. They had great customer service. The car was very comfortable and good on gas. I will definitely be renting from enterprise again when I travel. I appreciate the car and the service. Thank you.
Very professional and courteous staff helping with rental and return thanks
Pleasant, knowledgeable staff, thoroughly explained process and charges
That location is the best i have ever been too. They are wonderful
Staff was friendly, helpful and easy to deal with.
Hassle-free service start to finish with no time wasted, friendly and very courteous staff.
Professional over all and willing to help on top of the job
Awesome Experience. I rented a 4X4 and it worked wonderfully in snowy/slippery conditions.
Great experience renting a car during a week of repeat warranty work on my car. The agent, Andrea was professional and kind. Pickup at my home was a huge benefit!
Great staff, efficient, kind and helpful. Got me though the process timely
Excellent folks. Did a great job. Great place to work with
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members