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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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I always have a great experience at the Valrico location the manger Kevin always make sure I get into a vehicle out of all the locations I've felt with this one by far is the best one all around from customer service to great personalities with all the employees.
I like renting cars for different drives. Too many times I have to wash the windows. Sometimes I have to wash the entire car. ENTERPRISE did give me a credit. Gas policy. Differs depending on where you rent the car. ENTERPRISE at Longo Toyota still owes me $25 for gas from an SUV I rented. Longo Toyota ENTERPRISE is absolutely the worst place I gave ever rented a car from. All guys, very rude, one nice guy. Could not find that guy when I returned the car.
The car was great and served our purpose. The customer service was not good. I was called the next day after returning the vehicle telling me that I had hail damage. I was no where close to any storms. I told the person that called me that I was out of state and was not in any storms. The car was parked in a covered garage. The gentleman kept accusing me that there was not any hail damage when I picked it up and there was definitely damage now. I ended up hanging up on him since he wouldn't listen to me. He did call back and left a message apologizing, but he left it as a misunderstanding on both our parts. Since there was hail cited close by to where I picked up the vehicle, it was assumed that I was in the hail and had damage. It took them looking at my speedometer and realizing how many miles I drove in 2 days and them calling in the state that I visited to see if there was any bad weather to convince them that I was telling the truth. I was not happy.
Customer Service is always top notch. Very Professional And Courteous! I don't rent from anyone else! Keep up the great work!
The minivan was new and very clean so it worked out really well for our cargo and us. But I think the best part was the customer service from Andrew. He picked me up at home and was attentive, informative and friendly throughout the pickup transaction and return. He exceeded my expectations. Thanks.
Excellent experience. Enterprise really helped make a stressful situation much more easy-going. I was able to get my rental and return it with ease. The dropbox for keys after hours is extremely convenient for me. I had no issues with my rental car and will definitely consider using enterprise again in the future. Also very friendly staff.
Thank you for your feedback, Anapatricia. We’re glad to hear that your experience was positive and that our team was able to assist you. We look forward to seeing you again. - Lisa
Satisfied customer every time I rent from them, not only simple reservation processing also vehicles are always available clean and reliable.
Thank you for your feedback, Sitaimata. We’re glad to hear you consistently have a great experience with us. We aim to keep our fleet clean and dependable for our customers, and we appreciate your continued trust in us. - Lisa
Everyone was very kind and considerate of my needs. I left with reassurance and knowledge of how my rental agreement works. I had no concerns whatsoever nor did I leave with complaints. Thank you Enterprise for always providing me with excellent service. Until next time!
Thank you for your positive feedback, Cathy. We're glad to hear that our team addressed your needs and provided clarity on your rental agreement. Your satisfaction is important to us, and we look forward to seeing you again. - Lisa
My experience with Enterprise was excellent from start to finish. The team there really stood out—they were friendly, welcoming, and genuinely helpful throughout the entire process. Every question I had was answered clearly, and they made everything feel easy and stress-free.
What I appreciated most was how respectful and attentive everyone was. You can tell they actually care about their customers and take pride in what they do. The whole process—from picking up the vehicle to returning it—was smooth, efficient, and well-organized.
Overall, it's just a great place to rent a car. The service is reliable, the staff is top-notch, and the experience feels professional without being stiff or impersonal. I'd absolutely rent from Enterprise again without hesitation.
Thank you so much for your kind words, Matthew! We're thrilled to hear that our team made your experience enjoyable and stress-free. Your feedback means a lot to us, and we can't wait to welcome you back for your next rental. Safe travels! - Christina
The van was in good condition overall. The only minor inconveniences were that it was low on washer fluid and there was a bit of a wait due to an understaffed office. That said, we truly appreciated Enterprise's quick response in providing a replacement vehicle when the original one had a broken window and needed repairs. Overall, we were pleased with our rental experience.
Thank you for your feedback, Laurie! We're glad to hear you appreciated the quick response and enjoyed your rental experience. Your insights help us serve you better! - Christina
Great customer service at this only one location in Tulare. Highly recommend and will be coming back soon.
Thank you so much for your kind words and recommendation! We're thrilled to hear you had a great experience with our customer service. We look forward to serving you again soon! - Christina
I arrived 15 minutes before the opening time of 9am and an employee was nice enough to still get me going. I received a free car upgrade and being able to return the rental after hours was really convenient.
Thank you for sharing your experience, Eric! We're thrilled to hear that our team was able to assist you and that you enjoyed the upgrade and convenient return. We appreciate your kind words and look forward to serving you again! - Christina
Very easy to schedule a car online. Easy to return the car, even when the office is closed, using the attached parking lot. Staff are friendly and knowledgeable.
Hi Marcia, thank you so much for sharing your smooth booking and return experience—and we're glad our team's friendliness made it enjoyable. Your feedback motivates us to keep making the process easy and reliable! We look forward to welcoming you back soon. -Christina
Great mileage and space for long legs family members
Thank you, Stella, for sharing your positive experience with the mileage and spacious comfort. We're glad the vehicle suited your family’s needs, and we truly appreciate your trust in us. Looking forward to serving you again on your next trip! -Christina
Quinox and Miles were great always professional. We got what we needed in and out, car always cleaned, they call to confirm ahead of time love it.
Ashley, thank you for highlighting Quinox and Miles’s professionalism and attention to detail. Safe travels, Christina
I received the car from Sabrina and had her again when I returned the car. She was very friendly & gave great customer service.
Thank you, Mary, for your kind words. We're delighted to hear Sabrina made your experience friendly and easy. - Lisa
The staff was very helpful, polite, and met expectations.
Thank you, William, for your kind words. We're so glad our team could meet your expectations. - Lisa
Fast, friendly, competent, and professional service. Could not have been better.
Thank you, Jeff, for your wonderful feedback. We're thrilled to hear that you experienced fast and professional service. Your satisfaction is our priority. - Lisa
He was so friendly, patient, and understanding (can't remember his name). He explained everything that I needed to know very clearly, so I can understand. The entire process was so easy and stress free! Thank you!
Thank you, Anjelica, for sharing your kind words about the friendly and attentive service you experienced. We're delighted to know the process was effortless and clear for you. - Lisa
Job well done: professional, efficient, no hassle, no surprises. Good to have an auto rental company of high service standards locally.
Thank you, Allen, for your positive feedback. We're glad to hear you found our team professional and efficient, ensuring a hassle-free experience. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback, Neil. It's great to hear that the minivan met your needs and that Andrew made such a positive impression, as we always aim to deliver an exceptional experience. Thank you for sharing. - Lisa