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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Perfect timing and convenience. Would like to use it later on.
3 days later my payment is still showing as pending. Investigated how easy it would be to cancel my eDreams Prime membership and was immediately taken to a scam website "usubby. Com" which then attempted to charge £9.95 to cancel. When I looked further, the cancellation process was much more difficult than it should be.
It was easy to book, the app has everything we need to look for
Un gran nivel de servicio estoy muy contento con toda la experiencia del servicip
Booking was easy and efficient. Website simplifies the process.
Customer service provided by agent was excellent - recommend using eDreams
Очень хорошие цены на билеты. Быстро и надёжно! Мне посоветовала подруга из Испании. Я рекомендую эту компанию))
Efficient payment system that provides quick responses and reminders.
Good options. Too many questions and offers. Too many questions. For me it would be better being specific and allow to finish transaction and then offer accomodation, car rentals, baggage etc
Good, they we really easy to use on my iphone, thank you very much
Not a pleasant experience. The website kept asking me if I wanted to pay for more stuff. They signed me up for some sort of prime membership. It's not at all clear how I can unregister and avoid the monthly charges.
Dear Harry,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Very good application easy to get in and fast enough for reservation
Every thing was good. But if you can add screen will be perfect
Secure site and confirmation from email. And easy to search.
Very easy to use no hidden charges best value I would highly recommend
I booked a flight from Vancouver to Pakistan through eDreams on February 15,2025. During the booking, there was no clear mention that the price was in USD. I assumed it was in CAD since I was booking from Canada. They charged me over $1600 USD, which led to an unexpected deduction of around $1150 CAD from my card. Later, I received a call saying my card didn't have enough balance for the full amount. I immediately requested cancellation over the phone. They assured me it was canceled, but refunded me only around $300, and kept the remaining $790+. I waited 60 days, and now they're claiming I "used the ticket" – even though the ticket was never issued or used. They are now telling me to contact the airline directly, even though I booked through eDreams, and they charged my card, not the airline. I've called and emailed multiple times, but they've stopped responding. This is clear scam behavior. Extremely poor customer service, misleading pricing, and refusal to refund money for a service they never provided. I've already contacted my bank for a chargeback, and I will also be reporting them to consumer protection authorities. Avoid eDreams at all costs. You risk losing your money and getting no support when something goes wrong.
Dear Muhammad,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Viktors,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team