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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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First time I do booking out of experience on air line foreign or national I have self confidence to do booking again on next journey and advice friend s to take the same way.
Has fulfilled my expectations And became satisfied and that gave me the feeling of being secured for my trip
The information was sent fully and precise. I had some problems using the app at the beginning but now it is all OK. Thank you edreams. Com
Son diligentes con las reservaciones, adicional envian notificaciones de reservaciones de los servicios el cual ayuda a evitar en fraude
Wonder where is my tickets after paying for flight? I bought tickets for 256.00 now it is not showing why?
Dear Johnnie,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Unclear as to booking solid of conditional, it appears check in is up in the air with or without app?
Dear Patrick,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
EDreams truly offers remarkable options. It is quite an agency. Although all the options along along the way of booking for various insurances makes it really confusing, since being a premium member there should already be included.
Your offered me a Prime Plus 15-day Free trial chance, thanks. After visiting your web and installed you APP, I understand what your Prime Plus product is excellent for whom travel frequently. However, it is not suitable for me because I am not a frequently traveler. I decide to cancel on your web, because you told when you show me the free trial offer, can cancel it on line or by call, however, did not find where can do the cancellation but call, it is inconvenient for people like me not living in US. In my opinion, it is important for company like you to keep the word, is not it? Can you cancel my free trial please?
Dear Wei,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Booking was easy and straight forward. There was an issue with the initial booking but it worked out in the end.
Super easy and efficient. Thanks!
(i dont want to be in a featured review)
Very good quick easy to use the app
Perfect price too and if you join prime you get better deals
Great service very easy to navigate and app was very smooth and user friendly
I am empress and I will Recommend to my friends to book seats with e dreams
It was pretty easy I'm glad. I'm simple and appreciative most days.
Reservation was good, but I could not easily find a way to purchase luggage, as luggage is not included in the ticket price
Super convenient, i liked it very much, easy to buy, good prices, a lot of ads tho which is $#*! but overall a cool website, the variety of hotels is less than on booking tho
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Hoda,
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
John
Customer Care team