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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Thanks so much I appreciate you and your support for this team
It was helpful without being complicated. In the past baggage allowance was not clear. This time I felt I got what I wanted.
Overall, it was a wonderful experience, and I will certainly consider using eDreams again for future opportunities. The only issue I encountered was during the check-in process, as the system failed to recognize my booked flights, preventing me from completing the check-in online.
Simple and efficient with no complicated questions making for a smooth booking experience.
I like to use edream more than any other side for buying a ticket because it is easy to use and the price is very convenient.
Very good, it facilitate and make my booking easier. Helps to have more flights options.
Goed, tevreden, correct, geen verrassingen in prijzen, veel keuze, goed overzicht
Our journey consists of 2 part and 2 different air ways. Iberia quicky sent me a confirmation mail but Air Algerie not. Thankfully, edreams is still sending emails for information. I am glad for chose you 😊
E una buona compagna di viaggio e di assistenza anche nei viaggi
It was quick, easy to use, many possible options for this trip.
Price was right for my chosen dates which I found affordable
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members