On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Nice experience with a fair price. I like the app and direct connection and confirmation of the flight ticket to the provider of the ticket.
Ok. It was the best value at that moment so it was the right choice
Got a good deal. Have been using it for sometime now and always the deals are better.
Dear Arshia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
After booking my return flight to Edinburgh you took a additional £78.63 without my consent.
Dear Patricia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Zjejtjzdjsthzjzdhzdhsdhzkuzik, oéougfujnbethukiolodhhuzkiluil
لان اراها جيدة ولاكن هاذه اول تجربة لي
معكم اتمنى ان تكون رائعة بالتوفيق ان شاء لله شكرا لكم سلفا
You can find easy everything, fast, according to your budget, you can plan your life plan with trust and confidence through the edreams app
I went to kayak. Com to book flights for a family vacation, and the first option for my airline of choice was facilitated by eDreams. I had to agree to a free trial membership in order to book, but I could cancel at anytime. The trial period was scheduled to end before my vacation started. I booked, called to cancel, endured the pushy customer service rep reading their "are you sure?" script, and thought that was that. A few days later, at 3am on a Sunday, my trip gets cancelled. No explanation. The airline looks into it and explains eDreams cancelled my flight. It costs $99 in non-refundable cancellation fees. The airline explains eDreams has no affiliation with them, and they recommend not using them or other pay-to-play third party sites. EDreams is predatory, unscrupulous, and vindictive. Go with them if you want your travel plans ruined.
Dear Jesse,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
If you book you bewoners a member and you have to pay £90.
Misleiding and if you want to unsubscribe it is almost impossible to get in touch with them
Dear Raissa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
So many ads! And all those options are tiresome and confusing. The price is good.
Dear Denise,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
I am thankful for the team for making my travel easy and affordable
🤩 gracias ……………………………………………………………………………. *******458&)
Use for almost 2 years. Only by a few steps I get the best price and connections!
Después que que compre los voletos fue que me apareció el cupon de descuento, muy mal eso. Y soy miembro Prime. Los cupones de descuento deberían aplicarse automáticamente al hacer la compra o al menos hacernos saber que ahí están, tenelos visibles no que haya que entrar a otro sitio enlace app copiar y pegar para luego aplicar un descuento
Estimado Arnoldo:
Lamentamos mucho que su experiencia con el servicio de atención al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no cumple con nuestros estándares de calidad, algo que nos tomamos muy en serio.
Revisamos su caso para verificar que la calidad se cumpliera y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le notificaremos por correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión durante este proceso.
Atentamente,
Aniket
Equipo de Atención al Cliente
Hotel contact are wrong.
Person call me tonight confuse me about hotel confirmations.
Dear Dhayalan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Using eDreams over other individual flight websites helps get a general overview and also get good discounted rates.
Very good and easy as always, I have nothing more to say only keep the prices low.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Angelos,
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
John
Customer Care team