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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Corretti in tutto il percorso. Le notifiche arrivano in real time e l"app e buona e facile da usare
I have never book a flight before with an agent, always booked straight through the airline before. I found the experience a little nerve racking and was surprised at the amount the rise in price was after adding all the extras, like baggage. Usually included in a airline booking.
Before using this, it is not wise decision to make comments on eDreams now.
It was easy and clear, i use it again i received the information needed quick
I reserved a flight from my phone and nothing went wrong! I'm delighted.
It was good... However, I do not understand why Opodo Prime would give me a 12 EUR cheaper flight option?!?
I wish the bill would show the details of the extra services!
There were 2 persons serving perhaps 12 persons. They were attentive and professional.
Best and fastest way to book the great Holidays cheapest price eDreams make my day wen I wass tryng to book my Holidays
Booking was fast and easy. Awesome keep it guys. The whole booking process is easy
Everything was ok, solid experience. Hope everything will go as smoothly on a travel.
Aún no lo compruebo estoy esperando mi turno pero por el momento está muy bien
Very straightforward, no fuss. Got the job done quickly in a short amount of time
Everything was fairly easy except to book the transportation between airport and the resort
Tickets deal was moderate, but Turkish airline service was very poor. All three of My luggage are missing and am stranded at the airport. I am without my luggage as I type. Some air hosters were very disrespectful, acted in racist attitude.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members