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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Tickets deal was moderate, but Turkish airline service was very poor. All three of My luggage are missing and am stranded at the airport. I am without my luggage as I type. Some air hosters were very disrespectful, acted in racist attitude.
Everything went well from boarding to landing, the checking was fast
I like use it for find hotels, I make something good deal with edreams
Something to mutch publicity.
I think it will be good. I hope you appreciate it. I will have other trips in the near future. Thanks again
Muy buenos precios de vuelos y bastante más económico que en otros lugares
I made a mistake that I was able to correct very easily the next day and my ticket was confirmed according to the new dates.
Dear Insaf,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
It is not good to be hoodwinked into things! I am happy to pay for my consumables but not happy with having 2 options after reading the price of the flight which give you no real choice it's either or and stuff you if you don't want either but if you take prime you can cancel within days …. Yes but I don't want to have hassle! I am supposed to be on holiday! Why not just say this is the price of the flight accept and pay or NO end of!
Dear Amanda,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Please simplify for ticket. I have difficulties for visa to show about my ticket
Very easy to navigate I well recommended to my family and friend
The transaction was really easy and simple. Several options to choose from.
I recently booked a round-trip flight through eDreams, and I was genuinely impressed with how easy and efficient the whole process was. The website was user-friendly, and I was able to compare multiple flight options to find the best deal. I appreciated the transparency with prices and the ability to filter results based on my preferences. After booking, I received immediate confirmation via email, along with all the necessary details for my trip. The mobile app was also super handy—it kept me updated on any changes and had all my booking information in one place. Overall, it was a smooth, hassle-free experience, and I would definitely consider using eDreams again for future travel plans.
You should also send etickets. I had thought maybe it's a scam since it was my first time. I only found out when I got to the Airport my heart was beating fast
Dear Tichaona,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
It was very easy to book a flight ticket here being my first time but was able to book easily.
I had a good experience booking my flights with eDreams. Thank you.
I recently used Edreams to book my vacation, and I couldn't be happier with the experience. The site was easy to navigate, with great filtering options that helped me find exactly what I was looking for. The booking process was smooth, and I loved the personalized recommendations they offered based on my preferences.
Good experience good experience good experience I hate when I have to write more
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Brigitte,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team