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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Awesome! Received confirmation in time and with follow up support communication.
Good flight deals, fast and reliable, worth a try, lam looking forward in enjoying my flight experience with them
Thank you for your support and service. It was a good experience
I din't receive the boarding pass promissed. I had waiting for the bording pass, after on-line checking,
Furtunatelly a meet kind people that helped me at airport.
All went smoothly and quickly. The price was attractive and completing the purchase was easy.
The website was easy to navigate, allowing me to quickly compare prices and flight options from various airlines. The booking process was straightforward and clearly laid out, with no unexpected fees or hidden charges. I received confirmation emails promptly.
Booking air tickets was easy and I will surely do it again in future
To enter my birthday to checkin, i had to swipe the calender from 4-4-2025 back 80 years. Pls calculate the number of swipes!
Dear Auke,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Everything is fine. I have flown before, this is the second time. I like everything.
Booking my flight through the eDreams was straightforward and efficient. The process was smooth, and I received all necessary confirmations and travel documents promptly. I'd definitely consider using their services again for future travel.
Great price deals and simple to operate website which allowed to book required tickets
Thanks for your help and support really helpful information to get you started on your trip
Gerçekten uygulama çok açık ve kolaydı. Kullanması zevkli bir aplikasyon. Tekrar kullanacağıma eminim.
It exceeded my expectations by far, and helped me get tickets at the best price
I was not aware the site will hid and charge an ongoing monthly fee
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Malgorzata,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team