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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Fiz uma reserva pela eDreams e o processo foi rápido e intuitivo. Recebi a confirmação por e-mail imediatamente. No entanto, tive dificuldade para alterar o voo depois, pois o atendimento ao cliente demorou a responder. Apesar disso, consegui embarcar sem problemas. Uma experiência razoável, com pontos a melhorar.
I always receive boarding passes on time, all is great, discounts work too!
Because it provides good and fast service to its customers.
Stay away from eDreams at any cost. I booked several flights through them. Due to travel changes I had to cancel a few flights. Before cancellation I called there customer service to inquire if I will get refund whatever airline will provide. Customer representative told me that eDreams doesn't keep anything and I will get the refund whatever airline will provide. After cancellation they got the refund but never gave it to me. Now they are lying that I never had any conversation with their customer representative about refund. I mean why would call airline and cancel the flight? Just to give them money? If i would have an authority; I will mark this company as scammer. Please please stay away from scammers like this. They say that they give discounts; it's not discount they just increase the price and decrease it while booking. I use skyscanner and i get flights in same price.
Se me detallo muy bien todows los aspectos de la reserva, sumamente satisfecha
I compared prices booked it and 123 it was sent to my email prices were also reasonable I would do it again with this company and am not even computer literate but again it was easy making reservations
I was not happy because you took more money than it was advertised and agreed It was less than £388 When I filled the information of my Visa card I discovered that payment was high
I have been using EDreams for years now because it is clear and quick.
I always default to a male, I've changed it several times but it just goes back to my being male. Also, I have experienced my flight changing times even though I worked hard to get the time that is reasonable and not a flight leaving at 4am where you are exhausted before you even fly.
Good, saving money and good travel with perfect air line, they give you very good information
Hello
Tarom fly nr Ro710 was canceled.
At the same bilete I had afly to Tel Aviv from Bucuresti( I couldn't arrive to Bucuresti)
I want to give me back the money for both fly Tarom ro710 from iasi
And the fly ro9103 from Bucuresti to Tel Aviv 04.04.2025
Null בתאריך יום ה׳, 3 באפר׳ 2025 ב-21:15 מאת eDreams Prime <*******@mailer. Edreams. Com>:
Dear Nasasra,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
I wanted to travel by bus to Dar because of high flight prices but when I casually perused through your website, I saw an affordable ticket and I changed my mind to travel by air. Thank you
C'est pas trop mal en tant que service j'attends le reste l'avenir je pense que je pourrai en dire plus
Fast and reliable, easy to Search flights. Was very sample.
So much helpful and no hassle. It's easy to use and give easy to your experience.
Very good. Very good very good very good very good very good very good
I usually plan a trip, and this application is useful and very good for me, because I have no problem buying tickets, because it is cheaper than other companies and its service is better, I don't get confused at all and I buy my tickets very easily, and it is very important to me that this company is valuable to its customers. This is very valuable in the world of e-commerce.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Raida,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team