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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Satisfied with the service if the customer receive the ticket in confirmation fast that would be great
Had a great experience got all the information i needed
When our flights got canceled, I was so happy when I found tickets at a great price for the best time at eDreams.
It was quick and simple and the value for the price was excellent.
I haven't taken the plane yet. So so far it's been alright thanks for your advance curious nature.
Was straightforward and easy to understand with a decent discount
All in all good experience and good service and deals.
Discounts are good with a wide choice to choose from.
Used them several times now, never a problem.
Well it seems like a good and better agency. Although this is my first time of buying ticket online but through my search it is cheaper than most flight agency from my point of view.
After booking, I received prompt email confirmations and helpful reminders, with clear instructions for managing the booking.
Combination of an easy booking experience, clear communication, and responsive customer service would make for a positive eDreams experience.
I will cancel your prime membership- it is worthless. In fact you pay more and plus you pay yearly membership. I don't see the point
Dear Natalija,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Je ne comprends pourquoi ma première réservation identique à celle ci de Buenos Aires n'a pas été confirmée
Good and very nice. Thank you very much for you help and assistance
Easy booking on line, I thought I was booking directly with easy jet but apparently I booked on this website
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Anita,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team