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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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In most cases all my travels were smooth and if ge had to be done, appropriate service was given by the online support team
I one case the airline has changed a leg of my travel and it was complicated to solve it through edreams
Was on the website and checked for booking and got it right away!
Mon expérience a été assez positive, rapide et j'ai été satisfaite en générale de chaque étape de ma recherche et achat. J'ai reçu mon billet en moins de 24heures. Et l'application est très pratique aussi.
Great service, very affordable and customer service is great too
Ticket prices are lower than other companies. Good, fast, simple service.
I couldn't ask for more help!
Excellent prices, fast service and amazing bonuses!
Thank you, Edreams team!
This is our first time buying tickets here, so far everything has been smooth, the information has arrived quickly and correctly. We'll know more when we fly.
I will from now on avoid eDreams like the plague, I bought tickets to Jeddah and Chile. It was impossible to get support and to obtain the invoices I needed for bookkeeping. Terrible experience.
Clear information and easy and accurate booking. The holiday was a last minute idea and E Dreams made it easy to make a decision!
For the past two years, eDreams has been charging me for their PRIME subscription, which I never accepted or used. When I contacted them to request a refund, they flat-out refused without any valid explanation. They even charged me for PRIME in 2025 and then canceled it themselves—without refunding my money! Their customer support is unhelpful and unwilling to assist. I feel scammed and want to warn others to be cautious when dealing with this agency. If you're considering using eDreams—I strongly recommend staying away! #Scam #eDreams #PrimeCharge #BadService
Dear Zlatko,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Excellent and prompt service! Very reliable service.
Thank you.
I wouldnt say any as of now maybe after my,, flight based on my booking experiences it was quit easy and simple to do
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
First time using. Will know more once this trip is completed. So far it seems to be correct in all aspects. I will follow up then. To give an honest review…. Needs to be a completed trip. Have had too many bad experiences with others.
Quite simple and intuitive to book tickets. Got all information required, with booking details on my email
Was billed in GBP, thought it was Canadian currency, so paid alot extra would of been Cheaper to Book though Airline, lesson learnt...
Dear James,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Very informative and excellent follow up. Feel confident that I have all the information for my impending trip. Would recommend.
The website didn't specify the baggage policy 15k, 20 etc. i paid 100 dollars extra on the counter. Bad website
Dear Dia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Easy to book however is there an option to book multiple person
With lots going on ads etc found it hard to follow what was happening and couldn't tell you if I benefited and what is the benefit in the future.
Dear Caroline,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Manuel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team