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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Easy to book however is there an option to book multiple person
With lots going on ads etc found it hard to follow what was happening and couldn't tell you if I benefited and what is the benefit in the future.
I haven't had any problems at this time. I don't care for being hounded to give a review though.
Great service from beginning to end. Will definitely use you again.
It's was done and dusted in 10 minutes, all the details were easy to find and hotels and cars came up at the same time when one would need them
Actually all is good and easy. Only worry about one thing that we complete booking and paid for flight tickets without registering through passport details.
Ju sugjeroj të zgjidhni eDreams për një shëbim të mirë e të shpejtë. Faleminderit eDreams………, 🙋
Perfect as always, wonderful app that is easy to deal with, not complicated at all, offers the best deals for you and this app never lets me down
Easy to book no hassle, i received my confirmation quick after the booking…
Excited and hoping to get more deals but I must add sometime your network doesn't respond well and kept rebooking
I purchase the flexible ticket and now of course there is no flight on the date I want to change my outgoing flight …. Frustrating
Dear Kristen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
I enjoyed using the edreams platform it is so easy to navigate & I got very affordable flights which made me save a few dollars. I would highly recomend edreams to family and friends. The prime free trial made the deals sweeter.
Chatting with human didn't result in the cancelation requested. The phone number provided goes straight to voicemail. Its frustrating, now trying emailing
Dear Nina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
The booking procedure is too long, and what is really annoing is the everything is an extra cost. Absolutely everything. And the prices are not low. I booked 14 day trip to Zanzibar - checked luggage not included. We travel as family, you want to sit together? Extra! And quite a huge amount. And so on, so on... total price was not 4200 eur, but 5600 euro! And until now I don´t know if f. E. the meals are included. I really hope so... it was my first and probably last booking via eDreams.
Dear Jan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
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Easy to navigate, straight forward instructions thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Caroline,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team