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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Easy to navigate, straight forward instructions thank you
Es relativamente fácil y hasta ahora sin problemas. A diferencias de otras plataformas es muy simple y rápido realizar la reserva. Ademas rápidamente envía una notificación acerca de la reserva. Muy útil como plataforma.
When I book my flight on this website, i didn't see what is checked baggage weight, and I was upset that only after the purchase I could see that my luggage was 20 kg, instead of 23 or 30 for international flights.
Excellent experience
Quick service
Beautiful fallow up
Should do it again more often
Should rate you more after the flight
The price was great and the booking was fast but I was confused about the seat choice. I don't know whether I will be disappointed at the time of boarding without a seat. I didn't buy a seat because the price of a seat is too high. I bought my ticket early enough to avoid this confusion.
Good interface, good application and with discounts according to what was requested. I appreciate being part of this group. Keep it up, Dreams. Thank you very much.
EDreams - one of the many online travel agencies - is a total scam, and will do anything to take your money and avoid giving it back. I have had trouble with every single booking I've made through them. Most recently, I had trouble with a booking, which should have been covered by a benefit I had as a Prime member. I had to spend hours on the phone with them until I got through to a senior manager named Piyush. This man was a liar through and through, and made up anything he could do avoid honoring one of their booking benefits and giving me the hundreds of dollars of my own money I was rightfully owed back. He insisted his hands were tied because of 'the terms and conditions'. Well, when I checked out the terms and conditions for myself, I found he had totally lied about what they were. I had to read them aloud to him, at which point he insisted it must have just been changed and he didn't know about the policy (despite being a Senior Manager), because 'it's a weekend'. This company is a scam, and will steal your money. Their customer support will - like Piyush did - lie to your face as they steal from you.
Dear Jacob,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Received to my disgust an email informing me of a future prime payment which I did not authorise, nor choose. Please cancel
Dear Evelyn,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
My experience was easy and pleasant. I highly recommend it for regular travelers
Baggage separate can end up costly
Site navigation repetitive
This is my first time booking in E dream's and for me is verry good
It was fairly easy to book our flight from Dubrovnik to Athens but were surprised about the high baggage fee of $ 75 for each of our suitcases.
Very good experience at the reservation process, a bit too long but satisfactory
I'm confused about the luggage allocation. I think I may have booked extra luggage
Dear Danuta,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
I did not find accomodation. Everything that was offered was old, expensive, far from the city or wuth very low ratings. Thats why I dont want to renew my subscription. Other platforms gave me better accomodation.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mara,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team