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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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I did not find accomodation. Everything that was offered was old, expensive, far from the city or wuth very low ratings. Thats why I dont want to renew my subscription. Other platforms gave me better accomodation.
Excellent very good and reliable with very fast connection and service
Nice experience and good communication. Kind and welcoming person
I didn't know it was a charter airflight, it wasn't mentioned on your website and It maybe cancelled 24 hrs before the flight time
Please I need to know why I got a discount yesterday to my account, I have not authorized anything, I did not subscribe to anything with you, I do not want or money returned to my account and cancel whatever you think I have with you.
Convenient service. I have used edreams before because the options are clear
We will see until now good first time i did with you this type of booking but until now i got better then others
1) my husband's credit card failed, & I used mine for the booking. You specified that my name must correspond to the name on my credit card. Where we live, I am required to use a hyphenated name, married name followed by maiden name. When I attempted to type a hyphen, the system blocked & I was unable to type my full name.& thus unable to complete the booking. There
Must be many people with hyphenated surnames which appear as such on their credit cards. This need to be addressed. ( I have amended my full name below - with a hyphen!
2) from previous experience with the site, I have always had difficulty spotting the option for Special Assistance. No different, here: I kept a sharp eye on every single page of the booking process but still could not see it. You say there is an option just before the psyment process. If so, it should be much more visible.
It was a smooth and easy check out. I enjoyed the way. The flights were displayed, and that I was able to pick the cheapest one instead of having to look through all of them.
I'm generally satisfied with eDreams' service, but I hadn't planned on subscribing to Prime and didn't realize such a large amount would be charged. The €69 fee was unexpected, and I was not aware of it during the booking process.
On the same day the Prime fee was deducted, I tried contacting support via several email addresses, but unfortunately, none of them worked or responded.
I would really appreciate it if you could help me cancel the subscription and issue a refund.
Thank you in advance for your assistance.
For sure eDreams Prime got me the best prices better than any other websites or airline. The app was difficult to navigate and kept jumping and changing the fare until I signed out and back in.
When buying a ticket, by mistake I clicked Prime. Only later I was informed that after the trial period if 15 days I will be charged 90euro as annual subscription. Although they wrote we can cancel the subscription, it was impossible. They offer a few telephone numbers but nobody answers. Only music and a machine repeating basic info. I called ten times, waited for a long time. Never got a chance to explain my problem.
Dear Slavica,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
I found a very good deal that matches with my budget and the booking process was very easy.
Muy buen servicio, rápido y sin mucha complicación pude hacer mi reserva
I was changed for prime without my knowledge. They changed me for an annual amount of £90.00 without any prior information. Now that I talked to them they don't refund me for the entire amount. Instead they give me a little voucher that I will never use. I am really disappointed and angry and I don't recommend e Dreams to anyone.
Dear Farah,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Everything was as expected and I highly recommend using eDreams for easy and reliable bookings.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Danny,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team