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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I am very pleased with the price of the accommodation and flights for our holiday to Tenerife next month.
Very easy and very good!
Thank you,
……………………………………………..
Online booking of my holiday tickets was so fast it took practically no time at all to get my boarding and ticket info. Looking forward to seeing my sisters in June!
First time of book we get price is okey but should give us more
I didn't receive other options the email is missing the options to choose from: Please choose one of the options below...
Thank you so much good service Feel comfortable and confident with eDreams
Mala experiencia me obligan a suscribirme a prime plus sin querer y ahora me dicen que se puede cancelar en cualquier momento y es falso no puedo cancelar
Estimado Daisy:
Lamentamos mucho que su experiencia con el servicio de atención al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no cumple con nuestros estándares de calidad, algo que nos tomamos muy en serio.
Revisamos su caso para verificar que se cumpliera con los requisitos de calidad y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le notificaremos por correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión durante este proceso.
Atentamente,
John
Equipo de Atención al Cliente
25.04.2025. I booked two tickets with you for Naples. The first amount that stood on your website was 101 eur. That it would be changed to 183.31 eur during the transaction itself. Okay, I agreed. Today, for some reason, I was charged another 89.99 euros. WHY?!
Dear Milos,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Very good! Reliable, easy and friendly to use, good prices and offers
Good and very efficient information was clear and understandable.
Adquirí boletos para un vuelo de Asunción - Paraguay a España, el sistema y la metodología de compra el ágil, fácil y muy práctico, sin complicaciones. También el servicio de atención al cliente es muy efectivo y resolutivo, amables en la atención y de trato agradable.
So far so good no complains still waiting my ticket, and more option on website about currence avalability
EDreams make my dreams come through with ease. No matter where else I look, I always end up coming back to eDreams.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mohamed,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team