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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Traveling to 70th birthday party for a family member. Could not book direct from USA. Charter flight.
I am old custemer and i have good experience with your company. The initial price for my booking was £489. When I paid, the price changed to £586.83. So I had to pay more. I don't like that.
Purchasing process was nice. Let's see how the procedure for obtaining a boarding pass without installing the app goes.
Reliable flight arrangement with good price. I only hate it that I cannot unsubscribed the prime
Good morning.good experience. Good service good working, good solution
I recently used eDreams to book a flight and found the platform user-friendly, with a straightforward booking process. However, I encountered some issues that affected my overall satisfaction. There were unexpected charges, including an automatic enrollment in the Prime membership, which I hadn't intended to subscribe to. Additionally, when I needed assistance, reaching customer service proved challenging, with delayed responses and limited support options. While the initial booking was smooth, these subsequent issues made the experience less than ideal.
So i've booked my ticket got the details of confirmation of booking but haven't received my e-ticket which i supposed to be getting from you through email like all other companies do. I emailed you about this but its not helping
After discovering the site/tool to this day i have experienced an extremely pleasant benefit for the different possibilities of flights with different conditions and prices that facilitates decision making.
Well I was redirected to your site I wanted to book from another site as I had already booked and paid I realized it was a different site but it's ok booked the flight I wanted
My booking was quite easy to make, I was very satisfied and the overall experience was very good.
La pagina es un practica, rapida y ofrece buenos precios. Buen servicio.
I bought a plane ticket. I was very happy with the purchase. The price was the lowest on the market.
An extraordinary experience both rapid and efficient and so far it seems that the price is excellent!
SUPER EASY TO BUY TICKET PRICES WAS COMPETITIVELY GOOD AND YOUR REMINDER VIA MAIL AND sms IS AN MUST
It's easy but one issue it only has locations in the US. I am from Cambodia, but I have to choose location from the US.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Osama,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team