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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I to much tryed to get ticket, than I forced to get ticket with prime, I don't have experience for flight with dreams but if was good I will say every thing here.
It was very easy and quick to book a flight on eDreams. I was able to get the flight more reasonable than online.
I have had a good experience with the service provided. The agents are very friendly and patient
Quick and easy was not too happy with extra you had too sign up as a tried but money cames out of bank straight away hopefully I can cancel that
Your courtesy and efficiency afforded me a positive experience in arranging my travel.
Me pareció bien para realizar las compras, bastante claro todo
I had a smooth experience using the app and also the customer service relationship is a top notch
My booking was done fast and with no issue. I would recommend the site to friends and family and I will continue using it.
Quick and simple experience. The website was helpful in booking my trip and an affordable rate.
I am unsure whether 20 kilos bag is acceptable? On the flight
Erstemal Ich benutzte eDreams. Bin zehr zufriden, Schnell, punktlich, gut.
Great, can't say anything more than this thank you, helpful legit
No direct ticket confirmation info. Given email mixed with other promotions make confused
Excellent company, very satisfied with the purchase of airline tickets
La experiencia fue buena y bastante sencillo. Lo único que no me gustó poner las fechas de nacimiento, porque no me dejaba escribirlo. Fue tedioso, por lo demás no tuve problemas.
Gracias por el servicio.
The experience is not what I was expecting because feedback is not coming on time. For example I wrought an email requesting my ticket but up to now I have not yet received it.
Everything went smoothly, from booking, to check in, boarding
EDreams have never let me down. Great options, and great deals. The support and information given is fantastic and is provided until the date of flight. Holidays, get aways, day trips. I use this app for it all.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gek,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team