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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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It was good experience as usual with you and I would thank you for that
The search engine is quite good and precise, get results quickly and offer some flexibility for cancellation which are good for a business travel
Cheapest tickets and I got with most flexible services on e dreams
Good experience but I still have reservations about my boarding pass arriving
Very good and quick response information for my booking holiday with this edreams company and this is my first time used edreams book hotel +flight.
I made a booking, which I seemed to have cancelled, but when I went onto the eDreams website, it still showed the booking was valid. Now I have no idea if the booking is on or off. I would like feedback very urgently.
The Servicing was quickly and clearly.
I never used e dreams before but it's amazing.
Easy to book, trust worthy, I booked many times and price wise they are very competitive
Ticket booking was confirmed after 20 hours, at some point during the waiting time l felt cheated. 20 hours is too long for one to wait especially when ticket payment was immediately processed
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Its was quick decent and helping i found the perfect service for the least price to pay and that comes with great policies that supports the clients perfectly up front
After I did my reservation, it took one full day to have a confirmed reservation. It is too much, because if the reservation were declined, I should have done another one
Dear Griselda,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
First time user with last minute booking to fly home. The rapid booking confirmation and app appears to work ok. The only item missing is confirmation that bags will be automatically transferred during connecting flights.
As vezes que viajei usando os seus serviços, sempre foi satisfatório.
Its very expensive to call customer care.Is there a way issues can be resolved over email.We used close to 20 usd to call to confirm change of ticket despite applying on email and also on the app.The agents still needed us to call and confirm.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sunel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team