On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I don't know if it was my lucky day or it is because Edreams is real cheaper. I went to Wizz website to book a ticket and get 60 EUR. Out of nowhere I tried Edreams and got 42 EUR for the same route and date. I paid via paypal and it succeeded. Without need to wait, I ordered another ticket for returning and again it was cheaper than the Airlines it self. This is truly amazing. I will book my tickets next time via Edreams for sure.
Tuve que hacer una compra rápida para un viaje y la opción fue más económica que en la página oficial de la aerolínea.
Professional service, cheap airfare — I will always choose you for booking flights in the future.
Very slow service, until I changed the date of me flight the price changed many times. I also still didn't get compensation for my luggage, 2 months waiting! They are saying the money comes to you in 1 week, 2 weeks, 4 days!
But still nothing.
I am a prime costumer, but I will never pay again and never buy tickets from edreams.
Vouling air canceled our flight giving us no reasons and arbitrarily booked us for a flight for TWO days after. My wife found your website and we were able to find an alternative flight from ORLY to Florence in no time. Thank you very much!
I don't have any experience yet. It is my first time to book my flight via e Dream
Dear Mohammed,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
They got my ticket. No hassles. No worries. Great service. Good place to save.
I like the several options that you can choose for flights and hotels with the best prices.
Dear Elena,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I found the process of booking with eDreams's easy, quick and the best value.
It was a pleasant experience, I booked my tickets easily and I saved a big amount for my trip.
The experience was good.but my problem is not yet solved. Because I don't understand
Am fighting from Brussels to Dakar on the 4th June and coming back 20 August from Dakar to Brussels.
Dear Malick,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The service was so good and helpful, I got a very good discount, the help was very quick, detail of the flight was very good, my flight details were great, excellent information for the flight
Having signed up to Prime to get a discount on my booking I thought I might be able to have an automated check in using my Prime membership and take advantage of having my boarding passes sent to me. But it didn't work and I got an email to say the auto check in didn't work and I had to do manual check in after all
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Thank you for making booking my flight so easy. Email detailing booking was prompt
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Milot,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team