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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I can't fly because the ticket is not in the system, I don't know why?
Wonderful and satisfying process wish all best always and more success
Easy and nice to book, price is affordable and so happy about it thank you so much
I thought booking a flight with eDreams was easy and straightforward.
Very good but you could stop pressuring us. Always with your games of quick quick there is only one left and then when we are about to pay the price goes up. That isn't good though. But overall good
I choose e dream because it's convenient and easy to book for me
Satisfied and happy with the service of the edreams, thanks
Completing form was easy, but it did take numerous attempts to actually pay for booking. I would normally pay on credit card, but I kept getting message that there was a technical problem, I then tried my debit card and eventually Apple Pay.
It was very good. It was very good value and easy to book on line.
Clear flight rates and an excellent followup of questions.
However am still waiting for my boarding pass. It will be my first time flying with Condor and dealing with eDreams. I hope everything goes smoothly.
Flight fare was cheaper than other comparison site. I recommend all to give it a try once.
Prime membership auto pay? What's up with that? Didn't sign up for free trial..
Dear Rodney,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Everything was great! We had a small problem with the confirmation of our flight but the helpdesk took care of it very quickly and solved the problem :)
They over charge me 70 euros. Very misleading page. Much better if you use Booking.com, Opodo, Skyscanner
Dear Giuseppe,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I don't know if it was my lucky day or it is because Edreams is real cheaper. I went to Wizz website to book a ticket and get 60 EUR. Out of nowhere I tried Edreams and got 42 EUR for the same route and date. I paid via paypal and it succeeded. Without need to wait, I ordered another ticket for returning and again it was cheaper than the Airlines it self. This is truly amazing. I will book my tickets next time via Edreams for sure.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jacquessaint,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team