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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Cheaper prices compared with others. Many different options to select and choose from
I want to cancel prime but cannot find how to do it before the 14 days are up. It's not on the app which is not good!
Good prize and everything went smoothly. Thank you. Hope to get there on time and without any inconvenience
A very helpful site to book flights. Good after sales service.
I had a booking information but could not check inn, eDreams sent to me a notification that edremas will check inn for me and never received the check inn detalis. For my trip from Malta to Vienna
I am giving a 2-star rating because my experience with the eDreams app was not satisfying. The booking process often encountered errors, forcing me to restart from the beginning, and the app felt slow during use. The interface is not intuitive, making it confusing to select flight schedules. Additionally, the price displayed is often different from the final price after additional fees, which makes the experience feel non-transparent. I hope eDreams can improve the app's stability, simplify the booking process, and ensure pricing transparency so that the user experience can be better in the future.
Dear Yulianti,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Well organized and clear,... if we can skip in one click all the select options other than booking like buy seat, and buy other things
It was easy to navigate, understanding and helpful. Thank you.
Price announced is fake. You are obligated to pay 90 euros extra to buy the ticket. The alternative option that provide eDreams platform id you not want to pay t'he 90 euros is pay more than 130 euros extra. There is no option to buy t'he ticket at the announced Price without Pay this 'toll' so It is a fake price anda yo cheat with the final price. Thinking seriously to report to consumir authorities as It os clearly a fake price
Dear Montserrat,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Rien de spécial de acheté avec vous merci beaucoup pour le service à plus tard
Cher Mohomed,
Merci d'avoir pris le temps de rédiger cet avis! Vos commentaires sont importants pour nous et nous aident à améliorer continuellement notre service. Nous vous remercions de votre confiance et espérons que vous nous choisirez à nouveau pour vos prochains voyages.
Cordialement,
John
L'équipe du service client
Fast and easy choising experience, getting one of the best flying options, based on other competitive sites
Thank you for making the booking so easy and hassle free. I am very pleased with the service
Booking flight was fine but I have a monthly membership and it's signed me up for a new one even though I was logged into my account
Dear Luke,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Due to a glitch in the original booking, I was required to rebook, and failed to notice i booked a wrong return date. It was impossible to correct the error.
Muy sencillo y práctico. En verdad una experiencia agradable.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Susan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team