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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Muy buena, tal cual como se esperaba
Sistema telefónico puede mejorarse
Was excellent, everything has arranged perfectly, flights was on time
Good, happy to endorse, not keen on the barrage of emails and constant pressure to submit reviews for the simple act of booking a flight, please review your marketing strategy.
FAST AND EFFICIENT; THE TICKET IS VALUE FOR MONEY;
HOPEFULLY ALL GO WELL IN CHECK IN AND SAFELY LANDED IN MALAYSIA
Prime Membership allows you to book flights with discounted fare
Quick response searching for the best and affordable flight,
We missed the flight… eDreams helped us to find new flight to arrive to the destination asap.
That was our saver as we had apartment and car booked at destination point, so we lose only one night but not few days of bookings.
We can get many plan for our requests, and find the best plan for us easy.
Air tickets are the cheapest on the platform and fast service.
The search for different air flights were good. I basically choose a more convenient time so that it allows us time to pack up and buy any souvenirs uf we need at the last minute. And we do not mind to pay a bit more for the convenience.
It was easy and quick to buy my dream destination, i like your offers
Really good. Thank you for booking for me the tickets. I received the booking confirmation
It was fine, it was easy and I got a good price so yeah that's that not much more to say
Very easy to use and loving the communication via email. Good value for money.
It was the cheapest that's why i chose it, I will see how it goes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members