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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Am ales EDreams deoarece am auzit de la diferiti prieteni ca au servicii profesioniste si corecte
Site very easy to use. Option offers easy to navigate. Even if your not fully website educated
Highly positive, organized, caring for best and accurate performance and results
As noted above…. Making a portal move complicated than it needs to be with extra layers of data harvesting makes a user regret their choice
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I choose this for discount, thank you very much nothing else to say
Everything from finding my ticket and booking my plane ticket was a normal experience. Hope to use this site more in the future.
To buy or book tickets overall it is simple and fast but to solve problems not so good
Muy buena experiencia. Enseguida me mostró múltiples opciones y a muy buenos precios
Your price increased right before I pressed submit button. I opened the second tab and proce was same before. Si its a bait.
Dear Vikas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The website hangs a lot during booking. This is good enough to know the issue
Dear Vikash,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Un peu tôt étant que c'est la première fois... attendons de voir la suite
Great navigation easy. I really liked the Prime experience.
The flight was actually $40 cheaper purchasing through the airline directly. Your website stated a cheaper price than the airlines however it was more. But it was too late for me to request the refund and purchase through the airline directly.
Dear Kayla,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It is my first time for the booking price is a bargain but I can only give reviews after the flight experience
Dear Mohammad,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
From the initial booking, the final price has increased by 50%.
Dear Silvia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Everything happened as promised including boarding passes delivery.
Other sites usually fail when you think that you have paid.
Booking our flight for Australia was quick simple and efficient no dramas no hidden prices! Everything so far has been stress free and uncomplicated.
I didn't start well with the site. Somehow I was charged for the "priority" membership whithout even phrchasing a ticked. A year later I was charged authomatically, not even being a real customer yet. I wrote to the info lung and refund for two years unused membership was refunded in no time. I started visiting the site after this. Become a member and first choice is always Edreams. I am happy with the servuce for few years now. Thank you. Kiril
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cher Naim,
Nous sommes sincèrement désolés que votre expérience avec le service client ait été loin d'être idéale.
La gestion de l'interaction ne correspond pas à nos standards de qualité, que nous prenons très au sérieux.
Nous avons examiné votre dossier afin de vérifier que la qualité était par ailleurs respectée et vous assurons que votre demande est en cours de traitement et correctement traitée.
Dès que nous aurons une réponse, nous vous enverrons un e-mail à l'adresse que vous avez utilisée pour effectuer votre achat.
Nous vous remercions de votre patience et de votre compréhension pendant cette période.
Cordialement,
John
Équipe du service client