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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I could find whatever i wanted. The prices were cheaper. Very well organized site.
Please do send me my flght confirmation I have not received such mail although I have paid everything. Regards,
Paulina Walo
Tive problemas no momento de pagamento, quase perdi a linha reserva
Prezada Giovana,
Lamentamos profundamente que sua experiência com o atendimento ao cliente tenha sido inferior à ideal.
A forma como a interação foi conduzida não está de acordo com nossos padrões de qualidade, algo que levamos a sério.
Analisamos seu caso para verificar se a qualidade foi atendida e garantimos que sua solicitação está em andamento e sendo devidamente tratada.
Assim que tivermos uma resposta, enviaremos um e-mail para o endereço que você utilizou para fazer sua compra.
Agradecemos sua paciência e compreensão durante esse período.
Atenciosamente,
John
Equipe de Atendimento ao Cliente
I made the reservation via the website and then installed the app on my phone. When I tried to view my reservation, it told me it couldn't transfer it, and I couldn't.
Have a great trip. I want to travel again, I will book and travel on this Dreams app.
Why would you allow me to pay €50 extra for cabin space and then only put that on the first flight and not add it to the second flight after the layover? Why would you not warn me that i would either have to throw my cabin luggage in the garbage at my layover, or pay more? I paid 50 extra for cabin and that was supposed to be for both flights! Not just one! Why dont you help me check-in online either. I will never use this site again. Do not recommend.
Dear Elie,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Great and easy to use service. Would recommend the auto check-in.
Very difficult to access boarding passes and when I finally did, they were not usable in the scanner at the airport
Dear Sarah,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I recently used eDreams to book a flight, and I'm genuinely impressed with how easy and convenient the whole process was. The website was user-friendly, and I appreciated the wide selection of flights and competitive prices available. Booking was straightforward, and I received all the necessary confirmations and travel details promptly. What stood out most was the ability to compare different airlines and schedules quickly in one place, which saved me time and effort. Though I've seen mixed reviews in the past, my experience was positive from start to finish. I didn't need to make any changes or contact customer service, so everything went smoothly. I'd definitely consider using eDreams again for future travel plans, especially if I'm looking for the best value.
Good experience, the site was easy to use and the whole process didn't take too much time. I had to add additional information after the booking, though, which is different from other sites I used.
Dear Fawad,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Good experience and swift response but slow to check-in sometimes
I found the navigation through here to be easy, It's nice to be able to book all of my plans right here. I would recommend it to anyone.
Good experience with eDreams. Much satisfied with its services
Great Experience on the website no issues so far. I would prefer others to the site.
Very good now
Just wait for the day to fly
I hope with no bad surprises
He was a smooth journey and stress-free, the best price I had to pay. Happy to be back in the city again. Thank goodness for your service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Paulina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team