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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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The eDreams app said I had a $90 voucher and asked if I would like to use it. I clicked yes and then booked my flights. I noticed that the $90 hadn't come off the price of the tickets. So I contacted them and they said the voucher expires today but it didn't get activated so I'll have to use it a different time. I said it was active when I bought the tickets. Then they charged me a $86.44 mediate fee. This company did me wrong.
The service was quick, very efficient with instantly feedback. I was very satisfied using eDreams to book my trip.
В случае отмены рейса прошу перенести билеты на другой рейс
It was frustrating! I tried for over 8 hours before succeeding in making the payment. I had a much cheaper ticket but I lost that great deal.
Dear Victoria,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Thanks for everything, it was self explanatory, I was able to purchase my flight with no problem, no changes
Easy to use but the prices should include the luggage on the long trip
It was easy to do and had clear steps to follow. The payment process was easy too.
This is the first time when i made a booking durch my friend from GB
My booking experience was seamless, as always. Quick & easy, fast booking confirmation, no b. S.
Tickets were very cheap and easy to book. Wish it has luggage options for a small price.
I typed some info and clicked a few buttons. These premature feedback forms are a waste of time.
My experience rate - 4 stars. It's pretty good, but can be better.
I had to pay 50 Euro for a carry on bag. Irony is there is space in the plane to have carried it.
Dear Margarita,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Grazie mille Because this application is very good service
It's been a great experience, I done it first time and I liked it very much
I used eDreams for booking flights to and from Larnaca. EDreams offered in due time all details about the booking. I was pleased to see their interest in solving our needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michael,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team