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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Pude comunicarme con Eugenia quien me explico amablemente como es el funcionamiento de edreams. Espero poder seguir teniendo soporte. Gracias
Good happy with the way I was treated. Hopefully everything goes well with trip
Was very easy to follow and that helps when you are travelling out of your hemisphere 😊
Na aanpassing van het aantal 'korrels' is het kunnen nu perfect. Ben ook blij met de 'koele en warme kant' van het sloop.
The offer is very good and the service is very satisfactory. The customer service is very fast and in detail
I'd prefer writing my review after I'll have a good flight with you.
Thanks a lot🙏
I booked a one way flight for family of 3 adults, got my confirmation but still worried about checking in. My booking number is not recognised on FlyOne application.
Good job give better offer to the people Professional customers service Great service great job good deals I love it
This agency or the App, is going very fast, I have booking through this website since three years, and now they have a very good App.
Overall good experience. Find the tickets which i wanted. Many times we used edreams service in the past.
So easy to book and understand step by step, my travel details came straight away and holiday booked.
Well known place where to purchase flight tickets. Easy to book from start to finish thank you
Excellent service, good customer service, good offers………
The app was super easy to use. Will use again. Thank you I was in the front row and so it was
Booking process was quick and easy. Had email confirmation within minutes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members