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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Booking made very easy & comfortable. The followup emails to assist with check-in and ensuring information was received was reassuring.
Outstanding platform with excellent user interface! Everything works smoothly, customer support responds quickly, and the features are exactly what I needed. Great value for money. Totally satisfied!
Very satisfying and quick response and easy to communicate 👌
Easy access and easy to use, they will find you the accomodation you wanted
Booked via the web site, no problems but a bit too many upgrades and additional ons offered. Excellent customer service when I contacted them by phone.
Seemed to work ok but too many subsequent emails pestering me to either book hotels or give feedback etc etc. Would put me off using this site again.
Easy to book with great viz to alternatives resulted in a successful visit, one stop shop for the entire trip.
As per my view, this is reliable and helpful site. Hope so nany people take advantage of this.
Online flight booking to Munich was a seamless experience.
Nelson White was very professional, courteous and hard working. So far he has delivered what he promised. I am still working on a refund of another ticket
Perfect. I did check-in online with no problems. I received notifications in advance.
Good prices, but always asking me to add things to make me spend more money.
Dear Paul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Everything is fine! Great service! I have a little delay in confirmation from the bank, but everything is fine.
So far the booking and prices were great, now we are waiting to see how all the accommodation go and how accurate the tickets/seating is.
J'ai bien aimé le choix de réservation elle était vraiment très diversifiée
The site is easy to use and the booking was easy. I recommend everyone to try it.
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Dear Peter,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team