On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Today I received confirmation of the ticket I had reserved yesterday. I had suggested a tip to you, at least the reserved tickets should be confirmed, if possible, on the date I made the payment for the reservation. Thank you.
Everything went smooth and now im just excited for our trip!
I HAVE BEEN TRAVELLED WITH EDREAMS LAST YEAR AND IT WAS GOOD. I HOPE IT WILL WILL BE THE SAME THIS TIME ALSO.
Very efficient and fast service, both at payment stage and for online check-in.
It was easy and fast to make reservations, fast to get the flight and clear information
Was a good experience, was a good value of money and very easily.
حجزت تذكرة طيران عبر eDreams وكانت تجربتي جيدة جدًا. الموقع سهل الاستخدام ويوفر العديد من الخيارات المختلفة من حيث الأسعار وشركات الطيران، مما ساعدني في اختيار العرض الأنسب لي. تمت عملية الحجز بسلاسة، وتم إرسال التذكرة بسرعة دون أي مشاكل
Very easy to book, excellent price. Also, I appreciate the phone number for customer service.
Many thanks!
Nice and smooth booking. I'll use your services for my future flights. Thanks for the sale you offered to me.
. hdjwññudueu2i2i2i2iwekejejrhyd73y2hwkwiw9wkwj2yr7eu
It seemed that there are hidden fees - free trial, after which I will be charged 90 euros. Now I have to follow the date when to cancel this trial, and I am not sure if I will do it correctly or in time.
Very good experience. Looking forward to more future collaboration.
They're trying every step of the way to find the right choice for you
All was great so far I will be able to rebutted when the trip is actually here.
The search was 1qick and when I chose based on the best prices presented, the reservation and confirmation were also quick :)
Given how simple is was to book. I will try to use the service again, or recommend to other people.
Very simple and straightforward to make a booking, no problems.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members