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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I am traveling only in October. But for while I liked very much
Dear Maryvan S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Terrible. They didnt let me change even though i paid for it. They said they will look into it and call me back in 72 hours (!) I paid extra to bea bale to change
Edreams completed my order with efficiency and took the headache out of finding an airline.
Dear Vincent N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The experience has been very positive so far. So far, so good!
Dear Barry A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was a pleasure to learn and to know about eDreams. It was simple and easy to trade with eDreams and we will for sure do it again.
Dear Ralf J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Thanks for your cooperation and everything
It's my pleasure to use your application
Dear Ahmed K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Bought 2 flight, they was cancelled because of stroke.
Edreams customer service is very very very hard to reach and there is actually no way to get a refund.
So, you pay for two flight, flight is canceled because of strike, and you get no refund: You pay for nothing.
Just forget this website and just buy you ticket from compagnies directly!
Everything with the booking went well, after booking I tried to add baggage priority service from Wizz airlines without success
Dear Irene M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
They told me they couldn't refund my outgoing in full because it was up to the airline policy to do the refund. I waited 6 months back and forth to get $400 out of my $1700 I payed for the outbound flight even though they canceled my last leg to return flight. They said they could only give me a full refund on the return but not the departing flight. If I was to miss ( no show) my flight on one leg I would lose all my flights but when the shoe is on the other foot the airline they can choose and do as they want with your money. Don't trust this company. I would make other arrangements with travel agent or better deal directly with the airlines because at the end of the day you will have to deal with them and not e dreams cause they will just pass the blame to the airline and drag it on like they did to me for 6 months.
Good price and easy to book and received my booking
Dear Fadhel A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Thankyou so much I book a ticket from Edreams App I make some mistake but thankyou for the customer service department for helping me to solve
Dear Syed Qaim A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Pedro A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I had to first ask for my travel documents. I suggest that immediately after payment, the travel documents should be sent too so that the client is well assured of her trip.
Dear Fatuma N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
EDreams was able to reschedule my flight, but the confirmation documents list an incorrect price... by a difference of approximately $283. I am awaiting corrected information.
Good experience thus far. Website is friendly and easy to navigate
Dear Ronaldo S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good job contact and clarify trips when necessary, thank you
Dear Helena P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
They cancelled my flight without any notice and didnt refund it. When you speak to their agent you loose more time they dont care to solve it
I had my doubts based on the reviews; however edreams was a hassle-less online booking experience. Would use again.
Dear Lacey A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The booking was easy though I haven't traveled yet to see everything will go well or not!
Dear Mojugan Y.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ronald T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service