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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Our flights with air new Zealand booked via edreams were cancelled because of Covid. We cannot uplift the credits, because according to edreams we had to do so before end of June 2021, which was well before we in NZ could travel. However, air new Zealand had extended the credit until end of June 2022... but edreams would not send them our booking number, so airNz couldn't/wouldn't release the credits. All edreams needed to do was ring them and give them the authority.! Rip off? Who has our money? NEVER use edreams. Communications by them have been blocked wherever possible. Mind you, how can AirNZ keep them on their approved travel agent list? How can we block them coming up on searches when they are so bad.? I'm not the only person losing out on OUR money, and a well needed holiday! There seems to be no avenue of tackling this type of situation! Booking numbers on communications were, TG6QEW and *******572. The booking number AirNZ required was one finishing with an H.
Bookings done swiftly, good pricing and flight options, easy access to site, easy filling of forms,
Dear Werner S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Thank you for showing the best options - from multiple cities that helped me pick the right option for my flight
Dear Deepshika P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Want to know more about online check in plz, it s the first time that i am asked to an online checked in
Dear Carine B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Rated 0 out of 5 stars
This is the worst online travel company…
This is the worst online travel company in existence. They Never reimbursed
My family flight to Vancouver which cost me 1000. Tried many times to talk to someone in person only option was to chat online and would get the same robot response due to the high volume of calls please be patient. I ended up waiting for 4months and when I finally got to talk to someone they told me it was to late to get my refund. The company basically stole my money. Please have patience and look for another online travel company to deal with. Not worth risking booking with this company and trying to get your money back because of a canceled flight
To many options in addition to basic price, its difficult
Dear Vsevolod N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Everything is easy and very professional. Next flight will be with your company as well.
Dear Sanja K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
When I was trying to buy tickets it was freezing and throwing me back to first page
Ofertas diversas muy buenas opciones muchas opciones para comprar billetos aereos
I'm wondering why I need to join Premium and and download an app to get my boarding pass.
Hi, please update your website to reflect the currency the prices are indicated in. Thank you.
Booked a trip to USA and paid eDreams mid 2021. They informed me BA cancelled flights. Said refund would come, it never did. Impossible to contact eDreams! They kept my £1,000 good night! New age con men…
I Had booked a specific itinerary. After the process I received an email with my booking details, which seemed to be correct, but afterwards, I received a confirmation email which was utterly changed itinerary. The same issue with the return ticket. That means that I decided to pay for a ticket, which I found a good deal in the first place and then with no reason they gave me something else. For the record... The deal was very ok with a very short connection only for 2 hrs and that was the reason that I found it attractive but instead they sold, what they wanted. I ended up having connection 13hrs. The agent I ve spoken with, for the issue, gave the solution to change with fee or cancel the ticket refunding only 45eur. Out of 495.The conclussion is that they lured me with a good deal, and aferwrds I received something else which was trush. I wasted my money and I paid a new ticket from the airline directly. I also, awaiting to get my money back through a transaction dispute.
Dear Marina M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was okay booking with edreams
Thank you so much.
Dear Nshimiyimana E.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Teele R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very good service, easy and intuitive on line also for "old people"
Dear Giacomo G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I have been very satisfied with the service given to me.
Dear Victor D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Prince P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service