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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Smooth and efficient, what else is there to be said.
I like the way they showed several flights of my choice
Dear Ngoucheme M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Έκλεισα τα εισιτήρια μου και μέχρι στιγμής είναι όλα καλά. Ελπίζω να πάνε όλα καλά και μέχρι να ταξιδέψω και να επιστρέψω.
Dear Linda A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I was happy that my airline booking was a great deal. Later I saw there had been $25 per person per transaction of international fees. This was not clear at the time of the reservation. I need to be reimbursed for these fees because it was not disclosed at the time of the booking
The addition that we pay for languages is high. The website is helpful
Dear Pier h.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The company is based in India and has terrible customer service and no contact info. Just a website. Booking with them, then I cancelled because of the Omicron variant. They sent me an email in french saying the ticket is not refundable (I don't know french). However, when I check online still waiting for airline approval. I have been waiting for eight months to get my refund. Buy wise or buy twice! Unfortunately, this is the first time I have experienced travel agent fraud and scams.
Everything was easy. First time user. Hope to use again.
Dear Raquel G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Azmi B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very handy thank you. Payment also online which make it really good when you are overseas
Dear Abdul A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Our flight was canceled on 6/29/22, still to this date we login to eDreams it states our trip is confirmed. They will not help us rebook a flight on another airline besides Swiss air. These companies are such blood suckers. Trying to bleed you dry, for every last penny.
A family wedding was missed in Italy & memories will not made. A disappointment would be an understatement!
Exprience was slow and system didnt recognise my payment for some time resulting in confusing confirmation notice
Later recieved complete confirmation notice in my email
Full of extra hidden fees, prices really not divulged until the last steps of your possible registration, while registering the website did not provide full information regarding the reservation process, alerting me after the payment, furthermore, the website does not, to the best of my knowledge provide a phone number for you to contact an actual human, making it so that you must engage in a super annoying chat with some really awful A. I.
Dear Derek G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I received a booking details, but by application edreams I can not find my booking
Dear Anastassija D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Intuitive and easy to use interface it takes all the search load of your shoulders so you can focus on when and where you want or need to go. Have been using it for years and love the service and great feedback.
Dear Ralf F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Better use service from anyone else, you will pay for no service, refund is not paid full. Cheaper flight with them means you paid and not travel. Not recommended!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Anthony G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service