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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I have to browse through a number of non relevant suggestions that at the end cause once a failore of the booking process
1st time using eDreams service. Can give full review after actual trip, but so far has been a great expreience.
"Dear Tomass Z,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
היה נפלא שלחו הכל מהר למייל בודקים שהגיע הכל מסוד3
I didn't receive my invoice for the booking with booking reference and order ID *******7357. Although I have asked for it twice, it still hasn't been forwarded to my *******@spire.com email. Can you please resend the invoice?
Thank you for following up the above request.
Kind regards,
Henricus Laukens
I have been waiting since March 2020 for an answer, I have called several times to both the airline and Edreams, and they keep sending me one to another, after I post a comment about it on a website like this Edreams contact me saying they would give me an answer, took them 3 months to answer me that I should contact the Airline, for real? After almost 3 years of this back and forward game, I am seriously tired and not willing to waste more money on phone bills.
I couldnt check in cause aplication didnt work properly so I needed to pay 30e extra. And there is no mesage that if U dont do check in alone they will take U 30e per a flight on airport.
My first time chose eDreams - worried that all my flights are ok- usually I buy directly from airline
Easy booking and competitive prices. It's always my first place to chk flights both short and long haul.
"Dear Natacha M,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
My first flight is by Condor second Lufthansa. I have second checkin laguage. I did registration of it for Lufthansa and don`t know should I do it with Condor aswell?
It was a little confusing at the beginning but at the end it turn out ok
"Dear Josue M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
"Dear Billy N,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
My experience is ok with eDreams, but I have a question about my eDreams prime status. There was no reply for me on some of my letters. I started to be a member of eDreams prime in April 2022, paid almost 60 $ and when I bough tickets in September, I had to choose the option of becoming a prime member again?! How is that?
"Dear Olha M,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service"
This is my first ticket purchase and opportunity for air travel; I look forward to many more. The service from eDreams has been quick and seamless; much appreciated.
"Dear Joshua M,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service"
Happy enough that I have managed to get a booking.
"Dear Lucian R,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service"
I loved to find incredible deals so fast! I wished I had this app before!
"Dear Sandra A,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
"Dear Jean R,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
"Dear Ella M,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
"Dear David G,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear Shlomo K,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"