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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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"Dear Eric C,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
It is a good experience and my first time to do my flight booking with edreams. It s a good experience for me. They are prompt in sending response. Their prices are cheaper compared with others. They are reliable. I would recommend to my friends. I am happy with their services.
Dear VILLAMAR.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Edreams is the best site for booking flights. Fast/clear and always reminding no to forget... Thanks. The flight prices are the best.
Dear KANAPINSKAS.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I was sent booking details for my wife twice for flight from knock but none for myself. Had to get air lingus to print my booking
Dear BOTTON.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I'm happy every time with your job! Quick and easy to book tickets and very professional ….
Dear GÁLOVÁ.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Up to now everything is ok. Waiting for the flight. Hope it will also be ok in practise
Dear LOGINA.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
They have received my refund from Qantas but had it now for 6 weeks with out a refund to me. I have tried to get a reason from them but I either get a dumb robot or a dumb customer service person with no help whatsoever.
Dear BEAM.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was third time to reserve a flight through the net
Dear SOLTAN.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The free extra 23kg luggage for the return flight from sao paulo to Madrid is unnecessary. Edreams just wants me to pay for the other 23kg luggage on the outwards flight from Madrid to sao paulo. Reducing the overall price of the two tickets and the travel insurance is more helpful to the customer. The price I paid for the seats was way too expensive 46€and 74€
Dear MULLION.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
A few instructions/prompts were a bit confusing. As I result, I missed selecting seats for my departure. However, I selected the seats for my return flight. When I received my flight schedule, I realized this error, but your web site would not permit me to return and make the selection, but only advised that seat selection can be done at the airport, something I wished to avoid. Also, the choice of getting two seats together was poor for reservations in 9/16 for 10/25 & 11/8 flights; the few were center seats staring at row 32. I expected more options than just center seats. I'll probably be forced to upgrade with additional costs. Not what I dreamed.
I wanted to buy a flight. Then once confirmed it says my trial was started and that I was going to be automatically charged in a month. I just wanted a flight and not to sign up for anything.
For us we had good experience, no problem, easy. Good prices, good hotels.
My experience so far is very good, hopefully it will be easy also to check in….
Dear LIND.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
When i booked, not giving me clear information about baggage allowance
Dear MANBAJOOD.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I found the prices amazingly cheap compared to others. In recent years I have been chosing Edreams first for my travel bookings.
I never had a problem with the service or with my airport check ins
Dear GRIFFITH.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear JOHNSON.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
A very good experience.
I hope everything will go right it's my first time but overall until now everything is going good
Dear FENTAHUN.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear Gassy H,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"