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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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The booking was extremely easy now I await the experience.
Reservé en el septiembre del 2019, me cancelan mi vuelo en junio del 2020, meto mi solicitud de reembolso, tras muchos meses de desagaste, me dicen que recibí mi dinero el 20 de mayo del 2022. Cuando no he recibido nada. Muy mal servicio: mi reserva es: *******141
Earlier, at check out I got unjustifiably higher price at Edreams, so I was then avoiding it unconsciously. Now, I decided to check back and everything was the opposite - I found a very good deal, with further flexibility compared to if I bought the tickets directly from the airline. Overall, I commend this improvement very much.
Everything worked, thank you! Ita was very comfortable to use your web-page.
"Dear Arkadiy T,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
The initial price quoted for the trip I planned was seductively low, but then adding in the various features for actual travel--seat selection, baggage, etc., drove the cost up to the point that it is the same as that offered by the airline's website, but taking much more time to get there--no advantage to using dreads
Got confirmation of my booking quickly. Just waiting for my tickets!
"Dear Anastasija R,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service"
Quite frankly it was very frustrating because the flight routing you offered and gave a USD price for would not allow "select". Finally after experimenting for a couple hours we were able to book one part of it and needed to use Kiwi to book the other part of it. We would have preferred to just buy the full ticket from one source. Please try to correct your web page anomaly
Very straightforward and clear in the directions and information. Thank you so much!
"Dear AKi F,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
"Dear Rey A,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
Simple and easy steps to get your bookings done in just few clicks.
"Dear Elton N,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
Absolute rip off and the worst customer service. Booked a flight, paid extra for refundable, only will give me a portion of my money back. AVOID!
Notice kept comming up saying you only have a few minutes before prices go up
"Dear Bernard C.
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
The platform offered good options that would be readily available.
"Dear Natalie R,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
I am so disappointed in this company that words fail me.
I made reservation to rent a car 15 days before my trip, paid in full in advance. When I arrived to pick the car, on time, with all the documents required there was no car available.
I lost the event tickets I was going to, spent a fortune paying Uber for the weekend.
When I contacted eDreams next day they asked me for 20 working days to review my case and see if I am entitled to a refund.
This is revolting.
Good good good good good good good good good good good good good good good good good good good good good good good good good good good
"Dear Kishor P,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
Very good prices and speeds. I will definitely continue to use this platform in the future.
"Dear Smajo B,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
It was quick and easy to book tickets as I wanted.
"Dear Vitalija O,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
I received everything just how I asked... Very good experience through eDreams...
"Dear Minae B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear Marjan P,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"