eDreamsReviews 14,330

Ticked was booked well but flight was late around 1h which made me hurry on a meeting

It's been 2 days and I have not received my final notice it says it's still processing.In talking to an agent on your online hat she said the airlines had not processed my flight yet. This is Highly Unusual!

I received the confirmation email fast
I received the confirmation email fast

La peggior compagnia per acquistare biglietti perchè sono ti truffano, Sono 2 anni e 1 mese che aspetto 600 euro di rimborso per un biglietto comprato nel lontano 10, Gennaio 2020 e che loro stessi anno annullato e mai rimborsato ho fatto la richiesta di rimborso il 13 Luglio 2020, sono 2 anni che aspetto questo rimborso ma il peggio e che sono 2 anni che telefono e mando mail e la risposta e sempre la stessa ti contatteranno i nostri superiori entro 3 giorni e mai nessuno mi chiama, oppure riceverai il rimborso entro 30 giorni e poi niente.
Sono dei truffatori.
Cristian Buzzelli

Todo super bien, un poco complicado porque no se leer en ingles

I've tried it for the first time, traveling from Santa Marta to Bogota and I got my Latam tickets smoothly except for 2 unfortunate things:

1. Automatic check-in service - I paid eDreams for 2 passengers. The next day from the purchase (8 hours before our flight), I got an email from eDreams telling me that the "Automatic Check-in was not successful" and that they're already processing a full refund of the price I paid for that service. It will take up to 7 days or more for the money to be reflected on the Colombian debit account I used. I had to do the online checkin directly to Latam website.

It's been 8 days now and no signs yet of the refund, but I trust them to do what they say. I'll be waiting for more days and hopeful that it will come anytime soon.

2. Hand-carry luggage - eDreams stated in the tickets that the airfare of $1,438,609.86 (for 2 passengers) includes 1 personal bag and (1) 10-kg luggage; however, when I checked Latam website to do the online checkin they're telling me that my accommodation is only allowed to carry 1 personal bag and need to pay additional to be able to bring my 10-kg hand-carry suitcase. We were going back to Bogota and we have each a carry on luggage so I was left with no choice but to pay Latam $119,800 COP more.

I don't know what to say but it seemed that there's a little mishandling and ripping the customers off. I only paid Avianca (direct booking with the airline) around $600,000 from Bogota-Santa Marta for 2 passengers, on the way back I ended up paying a total of $1,558,409.86 with eDreams.

If it wasn't urgent to be back to Bogota that day, I wouldn't be forced to take that deal. I could've just booked directly to the airline to avoid issues like I had.

To eDreams personnel, please just refund my money that I paid for the Automatic check-in services for 2 passengers that didn't work.

Thank you very much.

Booked flights for Feb 2022 with eDreams to save a few quod compared to direct with Ryanair. Paid supplement to be able to cancel flights if necessary. Unable to change dates and had to cancel, only to find out you had to book new flights before cancelling original ones. I'm sure the small print explains this but be aware of the process.
Having to pay for two sets of flights isn't the end of the world except I'm still waiting for a refund for the original flights 7 months later.
EDreams website states average refund time is 30 days. Call advisors will tell you 180 days.
EDreams refusing to pay refund until they have received refund from Ryanair, although transactions were between me and eDreams.
Chat help is time consuming and futile, call advisors are unable to help but trained to apologise endlessly. Previous call handler gave 'personal guarantee he'd spoken to refunds and payment would be made in 10 working days' (his words not mine, more than three weeks ago).
Latest update: refund request has been escalated again and told to check back in 30 days if no progress.
Utterly shameful, I wonder how many refunds haven't been returned to customers that have simply given up.

Very convinient! It will show you a lot of choices, airline, time, price then you can choose the better for you.

Good prices and good reputation compared with some of its competitors. Altough the listed priced is for prime members you can sign up for a free month. If you are a regular traveller its probably worth it.

Very satisfied for your information and also quick response

Kind agent gave me the information I needed and solved my issue. Thanks!

Excellent service and I will use eDreams for my future trips. In the beginning I was hesitant to take the offer but then I realized the service was real and eDreams is up to date witth their follow up and one thing I like about it