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eDreams

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.


edreams.com
Founded in 1999
Madrid, Madrid, Spain
+544
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eDreams Reviews Summary

The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Iceland
1 review
0 helpful votes
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Giedrius
September 26, 2022

Seems like a good company but they send too many letters

Date of experience: September 26, 2022
Dina A. eDreams Rep
over a year old

"Dear Giedrius B,

We can’t thank you enough for the kind words about our service. Your review means a lot to us.

Sincerely,

Customer Service"

Italy
1 review
0 helpful votes
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It's fantastic
September 26, 2022

It gladden my heart and I love the service together with the customer care services

Date of experience: September 26, 2022
Dina A. eDreams Rep
over a year old

"Dear Adewale O,

We can’t thank you enough for the kind words about our service. Your review means a lot to us.

Sincerely,

Customer Service"

Greece
1 review
0 helpful votes
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Helpful
September 26, 2022

It is good helpful and fare price I would like to suggest you have it Thanks

Date of experience: September 26, 2022
Dina A. eDreams Rep
over a year old

"Dear Khalid M,

We can’t thank you enough for the kind words about our service. Your review means a lot to us.

Sincerely,

Customer Service"

Nevada
1 review
0 helpful votes
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Cheap flights
September 26, 2022

Need more options for later return flights. Reasonable pricing

Date of experience: September 26, 2022
Dina A. eDreams Rep
over a year old

"Dear Patricia S.

We can’t thank you enough for the kind words about our service. Your review means a lot to us.

Sincerely,

Customer Service"

Spain
1 review
0 helpful votes
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Compra rápida
September 26, 2022

Fácil de usar y compra rápida. Seguro que repetiré.

Date of experience: September 26, 2022
Dina A. eDreams Rep
over a year old

Hola Gabriela P,

Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!

Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.

Atentamente,
Atención al Cliente

Israel
1 review
0 helpful votes
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Первый опыт удался на 80 процентов, забыл заказать места на обратный рейс

Date of experience: September 26, 2022
Serbia
1 review
0 helpful votes
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It is ok
October 26, 2022

Your service is ok, but i do not want to be so often bombard with unneccesary informations. And you should have cancelation button in your e mails and on main menu on your site.

Date of experience: September 26, 2022
Israel
1 review
0 helpful votes
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I didn't get an invoice for my booking. In addition, there is no option to divide the payment (number of payments).

eDreams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 26, 2022
Poland
1 review
0 helpful votes
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Przygoda z eDreams.
September 26, 2022

Przygoda z eDreams - to superprzygoda i wspaniale doświadczenie, rezerwacja w tej firmie to marzenie! Szybko, sprawnie, miło, uprzejmie i co najwazniejsze z oczekiwanym rezultatem. Znalazłam, kupiłam zgodnie z oczekiwaniami i marzeniami - mogloby byc tylko taniej ;)

Date of experience: September 26, 2022
Australia
1 review
0 helpful votes
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I booked a return flight to Melbourne for $770.00 as advertised on their website. When bank transection was process the price changed to $1354. 58 without warning, and transection went thru without option of rejecting the new price. What concerning is I have set a capped limit on my card below this amount, and somehow they got around it and got the transection thru. Don't trust the price they advertising for, might not be the real price of the tickets. I'm out of pocket by nearly $600 for one ticket. Imagine if someone bought 4 ticket for a family.

eDreams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 25, 2022
India
1 review
0 helpful votes
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Scam
October 25, 2022

I booked a ticket last month. And last day I found Edreams deducted 59.99 GBP. Pure scam. This charge was deducted directly from my credit card I used to book which I had not agreed to save on their website. This is the end of the disappointing story. I have tried contacting customer service for many times from all ways I could find, online chat, calls, emails…Nobody ever responded to me but a robot. It's outrageous.

eDreams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 25, 2022
Ireland
1 review
0 helpful votes
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Good job
September 25, 2022

Easy to use. Booking made simple and a good job done all round!

Date of experience: September 25, 2022
Dina A. eDreams Rep
over a year old

"Dear Trevor M,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service"

GB
1 review
0 helpful votes
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Mr
September 25, 2022

It would be marvelous if my boarding pass will be send to me as others do

Date of experience: September 25, 2022
Dina A. eDreams Rep
over a year old

"Dear David U,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service"

Armenia
1 review
0 helpful votes
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Fast and Easy
September 25, 2022

Very easy to book a flight. Simple and straightforward.

Date of experience: September 25, 2022
Dina A. eDreams Rep
over a year old

"Dear Tigran S,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service"

Turkiye
3 reviews
5 helpful votes
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Helpful
September 25, 2022

Edreams' online chat service helped me. I needed to enter my passport information to get my booking confirmed and they did that for me after asking a few questions.

Date of experience: September 25, 2022
Dina A. eDreams Rep
over a year old

"Dear Tim R,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service"

AE
1 review
0 helpful votes
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Great
September 25, 2022

Great experience booking with this website. It is very recommended

Date of experience: September 25, 2022
Dina A. eDreams Rep
over a year old

"Dear Nor A.

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service"

Illinois
1 review
0 helpful votes
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So far my experience is been good. I will know more at conclusion of my trip. Be detailed Every step.

Date of experience: September 25, 2022
Dina A. eDreams Rep
over a year old

"Dear Ariana A,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service"

Turkiye
1 review
0 helpful votes
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Flight ticket
September 25, 2022

It was last minute booking, we found cheaper deal though.

Date of experience: September 25, 2022
Dina A. eDreams Rep
over a year old

"Dear Abbas G,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service"

Israel
1 review
0 helpful votes
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Accessible website
September 25, 2022

Affordable prices fast service An attractive selection

Date of experience: September 24, 2022
Dina A. eDreams Rep
over a year old

"Dear Moshe B,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service"

California
1 review
0 helpful votes
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My booking response
September 24, 2022

I never received my complete info. Was missing my confirmed itinerary. Had to call United to get my info after a couple days.

Date of experience: September 24, 2022