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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I only give 4 stars because I failed to pay for my bag on the return trip, I wish there was a prompt.
"Dear Gail G.
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
I had to ask the same question 4 or 5 times due to a language barrier. Not good
"Dear Steve S.
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Disappointed that you offered me something that couldnt be used
Overall good experience and got best deals on flight tickets
"Dear Sumanth A.
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service"
"Dear Uri A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
I enjoyed the service. Very effective and positive experience.
"Dear Xavier F,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
I was so confused to arrive at the airport on Thursday, September 22,2022 only to fins out that I was not on the manifest from Rhodes, Greece.to Tel Aviv Israel. Disappointing and frustrating and cost me more money. Customer service said you never paid the amount. I paid over $300 for four legs of a journey which is what Edreams quoted me. Why would I have needed to pay more? In the end, I missed out on a very special reunion and had to buy a new ticket for more than I could afford. Certainly edtreams could do better.
Nice booking with you! Looking forward to more offers!
"DearKristaq G.
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
Unfortunately I never received a follow up email after purchasing my flight tickets. I ordered my tickets almost a week ago. Since then I have only received one email, that was sent the day before my flight, about the details of my flight.
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"Dear Nicolae B,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
Good experience easily but not clear about the checking bags so i then bought extra bags and i payed more money thank you
"Dear Rana S,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
At my age, I only fly once a year and so I search for affordable prices. In finding the nonstop flight and reasonable price, eDreams popped up and offered another ther discount for trying your services for 30 days! Thank you.
"Dear Janice H.
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
Fine experience. Xxx xxx xxx xxx xxx xxx xxx xxx xxx xxxx xxx xxx xxxx xxx xxx xxxx xxx xxx xxxx
Poor only received one flight confirmation an no reply from customer service.
Confirnation mail goes info spam folder, so booking information is lost. Many questions in booking process. IT is bad experience.
I'd just like to send you a huge SCREW YOU.
Your customer support is terrible.
Your company is terrible.
You've almost destroyed my business trip to France and holidays to USA twice in a row in two weeks by providing false information.
You told our flight to Lyon is cancelled by Brusseles Airlines, even though the flight actually happened and we've been declared as NO-SHOW and therefore couldn't travel back.
We had to book a train and new flights.
You told my tickets to Los Angeles are cancelled, are non-changeable and non-refundable, therefore I didn't know until the last minute if I'll have to cancel my dream holidays to USA.
Thanks god Turkish Airlines helped me and changed my cancelled tickets to new ones in 5 minutes in airport for free (even though you kept lieing to me that neither changes nor refunds are possible according to Turkish Airlines rules for my booking, despite my arguments).
You kept lieing to me in both cases, even though I tried to call you and write you at least 20 times.
Flight ticketing is a super responsible business, because plans and destinies of thousands of people depend on you.
And you're the most irresponsible company I have ever faced.
I hope you go bankrupt as soon as possible.
Flight was cancelled last minute and eDreams did nothing to assist in rebooking. It has been 5 months and still not refund. Status shows "processing" when I chek the app. Terrible company that will steal your moey. EDream only contacted me with concern after I posted this review. I had to contact my CC company to reverse the charges because eDreams did nothing.
I had to book flight tickets for a long journey in a short period of time. EDreams was helpful in providing very convenient options at very reasonable price.
Often ky you make people pay for not booking online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Hector B,
Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!
Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.
Atentamente,
Atención al Cliente