On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I booked $670 for flight ticket but I spent about $1300 which is almost double, I don't know why people charged more.
There is no service of transfer of my baggage from incoming to outgoing at Bangkok. Scoot air should arrange that if not I have exit to collect baggage and the process through immigration again. I am a transit passenger.
Refunded only after 8 months - Cancelled a flight ticked within 24 hours after booking in February 2022 and everytime I query they tell me to wait 90 days, clearly they have no intension of refunding they are thiefs and so are the people assisting them to operate in SA Cheap Flights cheating you and not taking responsibility or assisting
I like your service and options to take a trip
Very easy to find flights.
Dear Francisco G,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
Hola Erick B,
Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!
Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.
Atentamente,
Atención al Cliente
I booked a flight with Royal Maroc Air from Malaga to Casablanca. I selected my seats and baggage requirements and then paid by credit card. The funds were taken and then I got a message that my seats were not acquired and they would refund me the amount within 7 days. When I tried to rebook some seats the transaction failed so now I have 2 tickets and no seats? Not good!
Dear Shelby C,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
Terrible company! Owe me a refund from months ago and no one sorting. Disgusting greedy business!
Found a last minute ticket at a great price! The search was easy and it gave me the best option at the top so I didn't need to spend so much time looking. It was easy to manage both search and payment.
"Dear Linda M,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service"
Showing terms and conditio they are pretty good on robbing innocent people. I will never ever buy ticket from this site in my whole life.
Efficient, fast, to the point - this is the description of the service
Everything is clear, fast and not complicated. Thank you and I recommend it.
Esponse from Dina A. [eDreams Rep] Responded 2 weeks, 4 days ago
"Dear Tamara K,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service"
"Dear Ariela G,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service"
N/Assassin aaaaas aaaaasaaaa aaaaasaa aaaaassssssssss aaaaasasss aaaaasas sassssssssssssszzsss
Dear Baldev P,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Am so happy, guys and I really appreciate everything
Dear Nolly R,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I always use edreams, because it is easy to use and the discounts as well as regular prices, are indeed purchaseable to all
Dear Sara N,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I cancelled my flight more than three months ago, but have not received a decision yet...
I love the app. Also the agent are so courteous and very informative.
Very Smooth transaction, thank you will buy again.
Dear Haiqing Z,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Los precios son reales y no hay sorpresas, enseguida te llega la confirmación de tu viaje
Hola Hector B,
Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!
Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.
Atentamente,
Atención al Cliente
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Insup L,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service