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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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It was smooth and very straightforward and practical
The airline changed my flights so I missed a connection. I called with eDreams and an agent confirmed that they are going to change it. After waiting for 4 days (they said it was going to take 2 days), I got no confirmation email and no changes were reflected on the website. So I changed again from my booking and you guys charged me for it even though I bought the flexible date policy AND it said $0 charge when I authorized the change--if it had said SGD200+ I would have NOT changed there should have been at least some email confirming I needed to pay. And if I had received a confirmation for the changes OR asking confirmation to pay I would have NOT changed. This comes after the fact that I bought the cancellation for any reason policy and they didn't let me cancel because "it only works on tickets that are booked originally" even when it's the airlines that changed it and not me. Their horrible software and communication caused me to waste a lot of money and I should not be bearing the cost that they have not told me about. I am asking for a refund for the discrepancy that they cost me at the change only not even the hotel that I have to book now because the layover changed from 7 hours to 20 hours.
Hola Maria C,
Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!
Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.
Atentamente,
Atención al Cliente
Terrible worst experience fighting dont not recommend to anyone.
I has booking for fly argent from PNH-BKK with e-dream and your system as error double name for all my passeger and I contact to has any solution but your argent no response
Dear Gabor P,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
Dear Zarko R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
Good. Agafh. Ahvauaba. Kabaiabn. Akkakans
Dear Abdalla M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
Excellent experience, I will book in the future with edreams
Dear Cristian R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
Dear Paul J,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
I do see the different price when I am selecting and when I do see the total it is different - it is total wastage of my time to work like this
I just felt good about it when I saw it. Also, most of my friends travelling talked a out it as being good so I am giving it a try.
Dear Ruth A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
Booking has in no smsll way allayed fear of mismatch in ticketing.
Initially, the price was presented in Euro which I know my bank might NOT recognise but I started again after logging in, and I got the price in USD. Thanks lessons learnt for me
Thanks
Dear Felicia A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
I booked the first trip but there was lack of availability on the flight. Edreams notified me right away and refunded my money within 24 hours. I was able to book another trip and received all the confirmation via email.
Dear Richard T,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
It was dreadful. The flight time was changed twice and when I tried to cancel the booking ( for 4 travellers), the "Manage your Booking" is just a joke! The short of our terrible experience is that we had no way to cancel the booking and so all 4 tickets were unfairly forfeited!
Please cancel my EPreams Prime with immediate effect and send me an email to confirm the cancellation.
Thank you. ST Kay
Hola Emilia B,
Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!
Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.
Atentamente,
Atención al Cliente
My first experience witn edreams was very good i will recomender my colleagues as well to join the edreams services.
Dear Delfim N,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
Dear Robby V,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
The answer for the reservation was received immediately with all the details of the trip. We are satisfied with the possibility of automatic check-in and the possibility of canceling the tickets if something unforeseen happens.
Dear Radu I,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
I booked a flight through Qatar Airways' direct booking portal but saw a cheaper fare from eDreams the following day, so I cancelled my booking with Qatar and waited for the refund before going ahead with eDreams. It took QA 3 days to send the refund into my account which was in my account on the 4th day, This is November 2021, the very day, I booked the cheaper flight with eDreams, a couple of days later, my plans had to be changed and the company wanted to pay for the trip through their agent, so I requested for cancellation with eDreams. It is the 30th September 2022 today (some NINE months later), and it is almost impossible to get in touch with eDreams, phones calls are automatically rerouted to different departments, and when after half an hour the call is picked up, it is hung up on straightaway. The online chatbot keeps looping the questions and if I choose unrelated options to finally get a human, they advise me to call and disconnect the chat. I doubt I'll ever get my $1,700+ back. The last confirmation they sent me was in February 2022 that the refund was pending Airline Authorisation, the same airline that refunded my fare in full within 3 days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear J. Gilbert G,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service