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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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EDreams Reference # *******643
Unfortunately, inferior service and we should not trust it as our travel partner.
I have booked Singapore - Bali ticket (Malaysia Airline), via KL. Last moment, MAS has changed flights between KL to Bali, and I am forced to cancelled my full travel itinerary. I have cancelled online & till date no refund received (already 4 months).
Now, I got email with message "We are waiting a reply from Malaysia Airlines.
Once the airline(s) authorize(s) your request, we will send you the confirmation email. Should the airline notify us that they are unable to confirm/authorize your request, we will contact you to inform.
Please be aware that this is only a request and cannot be guaranteed by us."
Please avoid both eDream and MAS & tray to book using alternative booking platform / airline.
It was generally good. Although I entered our DOB's correctly it did not record correctly on my documents.
Dear Israel F,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
Easy to use app as able to compare the airfreight prices, hotels instaneously etc
Will provide costs savings.
Dear Kok Teong L,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
Got a super good deal on my flight using eDreams. It was fast and easy
Dear Stephanie S,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
It was very quick order, very comfortable before travel
Dear Grazina P,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
I would like to be able to speak with someone. I'm new to this and I have questions.
Dear Gayle I,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
La reservación del vuelo fue ágil y eficaz, con una buena conexión a internet es muy fácil usar la aplicación y obtener los pasajes de avión necesarios con un método de búsqueda actualizado y eficiente
Hola Cristian G,
Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!
Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.
Atentamente,
Atención al Cliente
I was looking for a simple, cost effective flight and found it through eDreams
Dear Brenda R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
I received the reservation confirmation number no: *******7754 on September 13 at 3:00 PM and paid for the plane ticket, but I did not receive the payment confirmation. I have a problem, what's going on? Please answer me.
Your purchases are welcome. You get service. Don't expect service if you have a change. After over 9 months and empty promises to sort our my problem., my time expired and they said they could no longer help. I want to start a #me too movement to highlight how many times people have been scanned by this company.
I made flights on their site, they took my money but I never received a confirmation. I called the airlines which told me they had no reservations for the flight# I made. I am pissed and feel violated by this company. They have not responded to multiple emails. Every number I could find doesn't work.
It's horrible…DO NOT USE THIS WEBSITE OR YOU WILL F'D like me
I found a great deal at the last minute and the fact that you don't have to go through multiple different screens with nothing but advertising ads is a plus for me, Thank you
Dear Lakeechier A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
I received a text from Turkish airline to say my flight from entebbe to Istanbul had been cancelled... u the resent my itinerary on 20 sept showing the flight is still going
I have since tried to contact u every few days but have not been able to get thru either by chat or phone
My flight is cancelled for tomorrow and I can't cancel my booking... I may loose my money
The experience was really pleasant. I have not done this before so I was pretty nervous. I was just trying it out and it worked!
Dear Rosa N,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
Very confusing I thought I was on the airlines site
The service works efficiently, quickly and for the benefit of the client. The search for flights is simple, convenient and satisfies all the needs of passengers
Dear Rozalia T,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
Excellent. Thank you
It was easy and convenient and better than other travel agents i dealt with
Dear Dalia H,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
Don't take much time to find what I wanted and finish the transaction.
Dear Mahari Okbasillassie T,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
Process is confusing. The emailing of the ticket and other factors to the booking.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andrus M,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service