On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I do not understand why I was asked to sign up again for eDreams prime when I already am a member.
Other than that it was good.
It was quick and easy to book so I got the best and cheapest price.
Dear Carmela G,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
Dear Irena B,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
It was easy to book, the prices were good and the free one month membership appealing
Dear CM E,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I purchased $1800+ tickets from them. I received an email stating that I would shortly receive my tickets or within 24 hours. The next morning there were no tickets and there was nothing from eDreams and when I got to the airport that morning there was no record of any ticket, purchase or my name and I had to buy tickets.
Hello eDreams it was very friendly & smooth website
Dear Georges B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I miss reveiving an E ticket of my airline ticket with SAS and receipt of my payment! Please send both to *******@simnet.is
Everything went smoothly. It was also convenient time for the departure 19:35 on Thursday 13. 10. 22.
I will be able to work the whole day.
Dear Igor N,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
A bit confusing when asking you to get Prime-and then confirming you are in a 30days trial. I am already prime amd paid my year subscription-
My previous experience with edreams was very good. I thank you. I hope that the other one would be the same. That is why I choose you again. Best regards. Raimonda
Excelente experiencia la compra que he tenido con esta pagina la uso hace varios años y no he tenido inconvenientes hasta ahora
Dear Ricardo B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Overall good experience Easy to book, and good service!
Dear Alexandr R,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
Excellent service and support
An easy-to-use site including a detailed explanation of each topic
Dear Feras M,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
זה משהו משהו אפס בעיות אם כי קרה משהו וכתוב לי נקבה במקום זכר אבלך בטח יסדרו לי את זה מהר
SIENTO QUE FUE UNA BUENA EXPERIENCIA Y TIENE PASAJES MUY ECONOMICO
Dear Latesha L,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
Only problem don't give you a option to change your ticket to flexi
Disappointed with the charges they charged me twice
Seamless service, best prices and a basket of ancillary service offers! Amazing.
Dear Georgina M,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
EDreams made booking very easy and was very affordable thanks for great details about my flight
Dear Brian L,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Khalid A,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service