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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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So easy to book information & details sent straight away by email & regular updates helpful will book again with this company & recommend to friends & family
I tried booking on Transavia app and the ticket jumped to 200€, I went to E dreams and the ticket was 120€ it was very nice
Dear Tomer C,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service
I don't know. I can describe it after our using. We will travel 2022.10.18.
Dear Ariana B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Booking must be clear on what are the first name, last name, and middle name fields. As a result of not having a middle name field, and edream not relaying information correctly to get jet, every one of us for travelers had issues at the airport in both directions. They want the middle names to be exactly as in the passport but the booking process did not ask us to do that nor were the middle name fields displayed in the edream booking process.
Thanks for perfect service it's easy to fix everything
Dear Mohamed S,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service
לא נתקלתי בבעיות בהזמנה הכל הלך חלק מקווה ומאמין באמינות של החברה ושלא יהיו תקלות בטיסות
Ngdvhfvbggvhgvvffbjhfvbhfxvgcvfccc jvvjfcddghj ncgg.!
Had problem with second flight, which was declined, but running, operator helped me solve and issue
Dear Anzela R,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service
It was good but i don't like having to write a freaking review yes or yes. Don't.
Dear Beatriz R,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service
Good but charged me extra fees. The ticket I have bought from this platform was more expensive than I directly buying from HKEXPRESS
Dear Tsz L,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Great... it was straight to the point. It was easy to use the platform
Dear Doreen Z,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
This company is the worst agency ever. They modified my booking without my consent, took money from my bank account and removed my luggage from my booking. I have been waiting for my refund for more than a month and still nothing.
THIS COMPANY IS $#*!
IF 0 STAR EXISTED I WOULD HAVE CHOSE 0 STAR INSTEAD OF ONE. THEY DON'T EVEN DESERVE IT IT'S DISGUSTING
Friendly website, fares accessible but could be a little better
Dear Fernando R,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
The best for deals in the world who want to founded card here is the best place
Dear Panche S,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
10 of the 10, the best company for flights. Highly recommend to everyone.
Dear Anzhela B,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
Dear Grant S,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
I found excellent flight options to my destination with a variety of connection and booked my tickets with substantial discounts from the airline sites
Dear Orlando D,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
Dear Minh V,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
I haven't received yet my tickets. Can I know how much time will it takes to be sent?
Dear Raymonda D,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service"
I liked this experience
It is always safe and rapid
Dear Soumaya C,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lorraine D,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service